Customer Relations Executive

2 weeks ago

Singapur, Singapore TaF.tc Full time

Join to apply for the Customer Relations Executive role at TaF.tc 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by TaF.tc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services. Responsibilities Attend to customer enquiries on courses, course contents, and types of funding. Filter sales enquiries to relevant programme advisors to secure leads. Ensure customer satisfaction from point-of-sale to course completion or module end. Create relationships with corporate entities to ensure the satisfaction of their student representatives. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals). Handle customer complaints, provide solutions, and follow up to ensure resolution. Develop, test, and implement ways to improve or digitalize student onboarding. Innovate and implement new methods to ensure customer satisfaction. Qualifications Strong communication and active listening skills. Familiarity with technology systems and practices. High level of responsibility and ability to work within tight timelines. Minimum Requirements Higher Nitec or equivalent and above. Experience in customer service is an advantage. Ability to work on weekends or public holidays. Proficient in Microsoft Excel. Proficiency in Chinese/Mandarin is an advantage. About Tembusu Institute Pte. Ltd. Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity. #J-18808-Ljbffr

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