Customer Relation Executive

2 days ago

Singapore Parkway Pantai Full time

The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team.

**Key accountabilities**:

- To cover duties at both Front Office counters at Hospital main lobby and Medical Centre
- Provide directions and assistance to all internal and external customers by handling their requests and enquiries
- Assist with patient’s admission from Business Office to Ward and discharge from ward
- Handle specialist referral
- To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
- To go the extra mile and delight patient whenever possible
- To meet and greet VIP and provide necessary assistance
- To handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
- To ensure all feedbacks and enquiries are attended to within 3 hours
- To ensure internal KPIs are met Coordinate and conduct Maternity Tours and Hospital Tours
- To conduct internal audits so as to ensure quality of service rendered
- To check Daily VVIP Listing prepared by customer relation officers for errors before list gets send out
- To arrange fruit baskets/ hampers for patients on VIP list and any ad-hoc requests by HODs of other departments
- To prepare weekly and monthly reports and invoices
- To prepare gifts and presentation for hospital’s festivity celebrations
- To plan monthly rosters and ensure sufficient daily manpower
- Participate in projects and assist in events
- To coach and guide officers, bellmen and valets when required
- To arrange and roster officers for relevant training and courses

**Qualifications & Experience**:

- Diploma/ Degree in any discipline

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