Customer Relations Executive

1 week ago

Singapore Tembusu Institute Pte. Ltd. Full time $40,000 - $80,000 per year
Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

Here's What You'll Do Day to Day:
  • Attend to customer enquiries on courses, course contents, and types of funding.
  • Filter sales enquires to relevant respective programme advisors to secure leads. 
  • Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module. 
  • Create relationships with corporate entities to ensure the satisfaction of their student representatives 
  • Assist and make necessary arrangements for student requests. (e.g. change of intakes, reassessments, withdrawals) 
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution. 
  • Develop, test, and implement ways to improve or digitalize student onboarding. 
  • Innovate and implement new ways to ensure customer satisfaction.

Here's What We Are Looking For:
  • Strong communication and active listening skills.
  • Familiar with technology systems and practices.
  • High level of responsibility and ability to work within tight timelines.

Here's What Is Minimally Required:
  • Higher Nitec or equivalent and above.
  • Experience in customer service will be an added advantage.
  • Able to work on the weekends or on Public Holidays.
  • Proficient in Microsoft Excel.
  • Proficient in Chinese/Mandarin will be an added advantage.
About Tembusu Institute Pte. Ltd.:

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines ranging from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

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