Customer Relations Executive

4 days ago

Singapore Hong Food Enterprise Pte Ltd Full time

Description Hong Food Enterprise Pte Ltd is hiring a Full time Customer Relations Executive role in Clementi, Singapore. Apply now to be part of our team. Requirements for this role Looking for candidates available to work:- Mon morning Mon afternoon Tue morning Tue afternoon Wed morning Wed afternoon Thu morning Thu afternoon Fri morning Fri afternoon Sat morning Sat afternoon 2-3 years of relevant work experience required for this role Key Responsibilities Build and maintain strong relationships with new and existing clients, partners, and stakeholders. Negotiate contracts and agreements to maximize profitability and ensure client satisfaction. Monitor market trends, competitor activities, and customer needs to identify areas for growth. Oversee the implementation and optimization of the company's CRM system. Ensure CRM data accuracy, compliance, and effective utilization across departments. Track and report customer metrics such as satisfaction, retention, churn and growth trends. Work with customer service and operations teams to improve customer experience and service delivery. Coordinate with senior management to align business development and CRM objectives with company strategy. Prepare detailed reports and dashboards on sales pipeline, CRM insights, and business performance. Use analytics to evaluate campaign effectiveness and return on investment (ROI). Recommend improvements in processes, communication, and technology to enhance business efficiency. Job Requirements Min. 5 years of experience in business development, sales management and/or CRM operations. Proven track record in achieving sales and customer retention targets. Strong understanding of CRM systems and sales pipeline management. Excellent communication, negotiation and project management skills. Analytical mindset with strong problem-solving and data interpretation abilities. Proficiency in CRM and analytics tools. Strong interpersonal skills and the ability to collaborate across multiple teams. #J-18808-Ljbffr Industry Other Category Marketing & Media Sub Category Communication & PR

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