Current jobs related to Customer Relationship Management - Singapore - The Cap Consulting Group Pte Ltd

  • Sales & Customer Relationship Management Associate

    5 days ago

    Singapore STORHUB MANAGEMENT PTE. LTD. Full time

    StorHub prides itself on being the largest, longest standing, and most popular self storage company in Singapore with great customer service delivery and retention through proactive relationship management and acquisition. **Job Scope**: - Sales, relationship management, and customer service - Provide before and after sales service & consultation to all...

  • Customer Relationship Manager

    2 days ago

    Singapore Benjamin Barker Full time

    We are looking for an experienced and versatile Customer Relationship Manager for Benjamin Barker Group. You will be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager is a skilled communicator who promote our brands by cultivating lasting relationships with key customers. This...

  • Customer Relationship Manager

    2 weeks ago

    Singapore ISOLUTIONS CONSULTANCY PTE. LTD. Full time

    **Job brief**: Isolutions Consultancy Pte Ltd is looking for Customer Relationship Manager/s to build and retain relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image as well as to seek potential clients locally and overseas. To succeed in this role, you should be an...

  • Associate Lecturer

    6 days ago

    Singapore Singapore Institute of Management Full time

    Customer Relationship Management Job requirements - A Master's or Bachelor's degree from a reputable university - At least 2 years of teaching experience at tertiary level - 5 years of relevant working experience would be an advantage - Must be available to teach during evening time Total teaching hours: 39 over 4 months

  • Customer Relationship Manager

    6 days ago

    Singapore HUA CHENG EDUCATION CENTRE PTE LTD Full time

    Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment. - Train and manage new staff in both customer support and ground operations. - Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Develop strategic...

  • Customer Relationship Manager

    2 days ago

    Singapore HUA CHENG EDUCATION CENTRE PTE LTD Full time

    Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment. - Train and manage new staff in both customer support and ground operations. - Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Develop strategic...

  • Customer Relationship Manager

    2 weeks ago

    Singapore Agensi Pekerjaan Randstad Sdn Bhd (Randstad Sourceright) Full time

    At Carrier Global Corporation, we are committed to creating solutions that matter for people and our planet.We lead in inventing new technologies and industries. Our diverse workforce puts the customer at the center of everything we do.About the Role:This Service Sales Representative will pursue quick turn projects to keep customers operating effectively....

  • Customer Relationship Manager

    3 days ago

    Singapore ENVOY SEARCH PARTNERS PTE. LIMITED Full time

    The Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. He or She is responsible for management of the account from implementation to the life of the contract. The Customer Relationship Manager will embrace company...

  • Customer Relationship

    6 days ago

    Singapore THE BEER STORY PTE. LTD. Full time

    Building and maintaining profitable **relationships **with key **customers **. Overseeing the **relationship **with **customers **handled by your team. Resolving **customer **complaints quickly and efficiently. Keeping **customers **updated on the latest products in order to increase sales. Customer relationship management (CRM) is the combination of...

  • Relationship Manager

    1 week ago

    Singapore IHARVEST WEALTH MANAGEMENT PTE. LTD. Full time

    **About us**: iHarvest Wealth Management (“iHarvest”) is a licensed financial advisory firm specialising in a wide range of financial solutions for both individual and corporate clients. We are dedicated to forge a lifelong partnership with our clients and help to build the better life that they desire. From wealth management to lifestyle events,...

Customer Relationship Management

3 weeks ago

Singapore The Cap Consulting Group Pte Ltd Full time

**Looking to hire 2 CSM analysts
- 1 senior (with 5+ yrs of related customer success experience) and 1 at analyst level (1 to 3 yrs)**:

- **Previous client facing experience essential providing Enterprise software to customer**:

- **CSM exp gained in banking or tech MNCs are required**

Our client is a global payment platform connecting banks. It is formed by 3 renowned brand names in the FI industry. The firm has developed an open industry platform to reimagine and accelerate value movements for payments, trade and foreign exchange settlement in a new digital era.

Designed as a global shared ledger, the firm aims to disrupt the traditional cross-border payment by leveraging on blockchain technology to reduce current frictions and latency, minimizing post transaction exception handling and reconciliation activities.

Key distinguishing features are around privacy solution, complete decentralized hosting and consensus efficiency - providing a commercial scalability which enables it to be a platform of choice for hosting multiple CBDCs and commercial bank digital currencies.

To encourage broad participation across the banking industry, the firm will be actively engaging leading banks to join the platform to establish the scale required to benefit the industry.

The co is now looking for 2 customer service management (CSM) professionals as follows:
**1) CRM Analyst (1 to 3 yrs of customer success/support experience)**

**Responsibilities**:

- Respond to service calls within Asian time zones but due to expand globally
- Liaise with customers to ensure service ticket is raised for tracking.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
- Ensure strict adherence to SLA when dealing with customer tickets/calls
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
- Arrange, set up and execute video and audio conference calls for customers for troubleshooting or incident management
- Guide and walkthrough with customer to understand our internal processes.
- Maintain confidentiality with regards to the information being processed, stored or accessed.
- Other ad hoc duties as required

**Experience**
- **Minimum 1 - 3 years relevant experience in Customer Success, Customer Support**:

- **Previous client facing experience essential providing Enterprise software to customer**:

- **Domain Knowledge on Payments specifically on wholesale Cross Border Payments**:

- Appropriate level of competence utilising CRM tools
- Dynamic CRM - configuration / deployment experience
- Understanding on Customer Delivery Lifecycle for Enterprise Software delivery and management

**Preferable Individual qualities**
- Motivated and process maturity to handle sensitive information with integrity and confidentiality
- Solution-driven: practical, resourceful and strong results orientation
- Hands-on, willing and able to assist with ad-hoc requests from other teams
- Team player and works well in a team that values open communication
- Excellent communication skills (written and verbal)
- Organised and able to work on fast turnaround time
- Flexible and adaptable with good people skills.

**2) CRM SENIOR ANALYST (require 5+ years of customer service/ support exp)**

**Responsibilities**:

- Respond to service calls within Asian time zones but due to expand globally
- Liaise with customers to ensure service ticket is raised for tracking.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
- Ensure strict adherence to SLA when dealing with customer tickets/calls
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
- Arranged, set up and execute video and audio conference calls for customers for troubleshooting or incident management
- Guide and walkthrough with customer to understand our internal processes.
- Maintain confidentiality with regards to the information being processed, stored or accessed.
- Set up and manage the end-to-end support function (including complaint management)
- Develop and manage Contact Centre’s governance framework and implementation to ensure process standard, continuity of business and readiness in audit.
- Organise, manage, and facilitate strong engagement with the Hubs and Contact Centre leaders through benchmarking, best practice sharing and performance reviews for improved productivity and service quality delivery within budget, while minimizing operational risks.
- Other ad hoc duties as required

**Key Professional Requirements**

**What We’re Looking For**
- **Minimum 5 years+ relevant experience in Customer Success, Customer Support**:

- **Previous client facing ex