Sales Operations Manager
6 days ago
**Regional Role, People Manager, Travel requirements
The Sales Operations Manager will lead the Sales Operations team to provide support services focussed on structured sales administration, Client engagement, internal collaboration Salesforce (CRM) support, data analysis & reporting are key to the role,.
The Manager will lead, coach and manage performance of this team to deliver support services which drive greater sales productivity and efficiency across multiple Event/product teams.
**Principal Duties & Responsibilites**:
- Lead a team of Sales Operations employees to deliver quality and consistent support services to the Sales teams, including but not limited to enabling administration including issuing sales contract and invoice, payment collection, floorplan management, after sales service on exhibitor manual order forms.
- Manage the quality and delivery of the services of the team, and the professional development of the team members, including performance assessment processes where relevant
- Manage the resourcing required and flexibility across brands to respond to demand spikes, and efficiently run the sales operations team to achieve margin goals
- In the first instance, the capability is responsible for providing support focussed in eight main areas:
- Sales Administration & Team Support
- CRM / EMS support to sales teams
- OEM support to clients, sales agents, group coordinators
- Reporting, Data Analysis & Investigation
- Data Management & QA
- Campaign Management
- AutoCAD / ExpoCAD - Technical support to the team (floorplan management)
- Provide support to the sales leadership in defining sales strategies and campaigns by providing insight from sales performance data and facilitating the link to the CRM team to translate these campaigns into the systems
- Co-ordinate Sales Operations input to forecasting/budgeting processes working closely with Sales leadership and Finance
- Enhance sales productivity by enabling the team to work efficiently by streamlining work processes
- Working with Finance, Sales Leadership, and HR to provide assistance with Sales commission / incentive administration
- Liaise with internal and external auditors to facilitate audit processes
- Oversee the set-up and operations of exhibitor check in counters onsite
- Adhere and commit to the Informa Markets Commitments and lead by example
- Perform additional duties as required
**ILLUSTRATIVE ROLE METRICS**:
- Efficiency gain of Sales teams supported by Sales Operations team
- Accuracy of data and reporting
- Cost of capability to provide required services
- Effectiveness of sales campaigns
**POSITION REQUIREMENTS**:
- University Bachelor’s Degree
- Minimum 5 years’ experience in leading and managing back office, customer service or sales support roles
- Strong organization, time management skills and ability to work with senior internal stakeholders
- Experience of data analysis, manipulation and reporting
- Ability to proactively handle and respond to customer objections
- Sales acumen with an eye for spotting trends to improve commercial effectiveness
- Interest in the Events industry and Sales
**OTHER PREFERRED ATTRIBUTES**:
- Experience with Salesforce CRM desirable
- MS Office
- AutoCAD / ExpoCAD
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