Assistant Director

COMPANY DESCRIPTION
Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Dare to be Different, Teamwork, and CHIONG

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that

DESIGNATION : Assistant Director

RESPONSIBILITIES
The Assistant Director supports the Deputy Director in overseeing the day-to-day operations, strategic planning, and professional development within the Family Service Pillar. This role includes supervision of staff, service delivery management, stakeholder engagement, and operational oversight. A key responsibility also includes leading the review and implementation of internal policies to ensure compliance, relevance, and alignment with best practices.

**Operation Management**
- Provide inputs for setting the strategic direction
- Develop the annual work plan for the team
- Conduct budget planning and review to ensure budget optimisation
- Evaluate delivery structures and processes for the implementation of programmes and initiatives
- Assist in managing reports, proposals, audits, and evaluations for funders and stakeholders
- Lead audit on service quality to ensure compliance with policies
- Oversee the maintenance of appropriate record keeping systems in line with data protection guidelines
- Adapt crisis management approaches that enable the organisation to minimise risks during crisis situations

**Service Delivery Oversight**
- Oversee the provision of core family services, including casework, group work, and community outreach
- Monitor service outcomes to ensure quality, effectiveness, and compliance with national social service standards
- Review and manage complex or high-risk cases as needed
- Understand market trends and conducts needs gap analysis to develop new social work and/or counselling programmes and initiatives for the team
- Review client outcomes and satisfaction

**Policy Development and Review**
- Lead regular review and updating of the policies, procedures, and Standard Operating Procedures (SOPs)
- Ensure policies comply with current social service legislation, funder guidelines, and professional ethical standards
- Communicate policy changes effectively to staff and oversee consistent implementation and adherence

**Stakeholder Engagement and Partnerships**
- Build network of professional partnerships across agencies to provide social work services
- Lead social work practice across disciplines within the organisation
- Identify service gaps to address issues in social work services arising from the national agenda and social issues

**Resource Management**
- Manage the use of resources allocated
- Operationalise strategies for deployment of resources to fulfil the needs of the centre or department
- Review funding proposals for the delivery of services
- Conduct manpower planning, recruitment, selection and assessment of staff
- Assess capability requirements to ensure the delivery of services provided by the centre or department

**Leadership and Team Management**
- Lead and manage a team, providing guidance, support, and mentorship to ensure high performance and professional development
- Assess developmental needs and expertise required of staff and ensure training opportunities for their growth and development for the team and set direction for capability development initiatives
- Foster a positive work environment that promotes teamwork, collaboration, and continuous learning

QUALIFICATIONS
- Bachelor's Degree in Social Work, Counselling or a related field of study from an accredited institution

OTHER INFORMATION
**Relevant Experience**
- At least 8 years of relevant experience in Social Work, Counselling, or related field
- Prior experience in managing programmes and teams would be an advantage

**Competencies**
- Strong leadership, organisational, and decision-making skills
- Ability to multi-task and work in a fast-paced and dynamic environment
- Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations
- Ability to manage staff, operations, and complex cases effectively
- Excellent verbal and written co