Customer Loyalty Specialist
5 days ago
We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.
We are looking for a customer-centric strategist to grow our customer loyalty within the SEA markets You will be responsible for optimizing the customer experience, maximizing lifetime value, reducing customer churn and achieving our customer lifetime value sales goals.
You will lead the overall customer lifecycle engagement strategy and champion full lifecycle campaigns that powers customer engagement and drives lifetime value.
What you will be doing
- Partner across Marketing, Analytics, CRM, Digital Marketing teams to bring our retention vision to life, delivering measurable increases across lifetime value and retention rates, revenue goals, and brand affinity.
- Refine our existing loyalty program through PDCA to achieve our customer acquisition and loyalty goals.
- Review & improve our customer journey flow including registration, loyalty program experience and benefits. Collaborate with IT teams and in-country CRM teams to drive initiatives and execute.
- Constantly evaluate program performance and actively look into opportunities to promote the loyalty program and achieve customer loyalty targets. Collaborate with internal cross-functional teams to design and deploy relevant and meaningful loyalty program communications and activities.
What you should have
- Bachelor’s degree or higher in business or other relevant fields
- More than 3 years of experience in loyalty & reward marketing; preferably with experience in designing loyalty and reward program
- Demonstrated ability to understand the key drivers of performance and turn insights into action
- Strong problem solving skills
- Strong listener and critical thinker with the ability and enthusiasm to make sense of complex issues
- Results-driven and an obsession with enhancing customer experience creatively
- Strong interpersonal skills
What will help you succeed
- Inquisitive and analytical mindset with the ability to question/ evaluate what works and what doesn’t, leveraging on data analytics to present solutions
- Strong interpersonal skills and ability to connect and influence the different stakeholders
Benefits you will have
- Flexible work arrangement (because we understand Life happens)
- Comprehensive medical benefits (including physical health screenings and term life insurance benefits)
- AWS and variable bonus
- Special staff purchase rates
- Flexible benefits (so you can claim for that staycay or gym membership you’ve been eyeing)
- Corporate social responsibility time off for 1 day each year to volunteer for a charity of your choice
- Milestone gifts (such as long service award and marriage gift because we want to celebrate both your professional and personal milestones)
- Wellness activities to promote healthy lifestyles
- Curated training programmes to encourage continuous professional development
At Sony, we strive to create a place for you to realise your potential and inspire you to make positive impact through innovation, smart collaboration and boundless curiosity. We are looking for people who believe that they can enrich lives and help us achieve our purpose - fill the world with emotion, through the power of creativity and technology.
-
Customer Loyalty Specialist
1 day ago
Singapore Vantage Full timeAbout Vantage">Vantage is a leading company in the Forex, Crypto, and Stock trading industry. We are committed to providing our customers with exceptional service and support. Our team of experts is dedicated to helping our customers achieve their financial goals.We are seeking a Customer Loyalty Specialist to join our team. As a Customer Loyalty Specialist,...
-
Customer Loyalty Specialist
1 day ago
Singapore Coco & Eve Full timeAt Coco & Eve, we are seeking a skilled Customer Loyalty Specialist to drive our customer engagement strategy forward.Key Responsibilities:Develop and refine overall strategies for Email, SMS, and Loyalty marketing to ensure alignment with business objectives, goals, and priorities.Own the EDM channel, including its execution strategy and providing strategic...
-
Engagement & Loyalty Specialist
14 minutes ago
Singapore Newfold Digital Full timeAs the Engagement & Loyalty Specialist, you are responsible for implementing and optimising engagement, retention, and loyalty marketing campaigns/projects across the various brands of Newfold Digital. Your objective is to increase ABPU, upsell/cross-sell revenue, customer lifetime value, and customer tenure.- Implement and execute engagement, retention, and...
-
Customer Service Executive
3 days ago
Singapore Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** Help us transform how the world’s biggest financial brands engage their customers. The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer - these are the magical moments that Ascenda makes possible. This is why we are...
-
Customer Service Executive
5 days ago
Singapore Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards. Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With...
-
CRM & Loyalty Specialist, Ikea Retail
12 minutes ago
Singapore IKANO PTE LTD Full time**About the job We want to fill this position with an extremely commercial enthusiast who shares our vision of “creating a better everyday life for the many people”. You will take on an important role to support in the development of the loyalty programs in IKEA, particularly around contextual and targeted marketing and securing a high level of...
-
Loyalty Program Consultant
6 days ago
Singapore Outsized Full time**What are we** At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects. **Project opportunity** We are supporting a large global consulting brand build out their loyalty practice across APAC. Our client has a large portfolio...
-
Executive, Partnerships
6 days ago
Singapore Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** We are a global fintech company headquartered in Singapore. Help us transform how the world’s biggest financial brands engage their customers! The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer - these are the...
-
Creative Lead
2 days ago
Singapore Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** We are a global fintech company headquartered in Singapore. Help us transform how the world’s biggest financial brands engage their customers! The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer - these are the...
-
Specialist, Loyalty Program-singapore
18 minutes ago
Singapore Lazada Full timeLocation: **Singapore** - Department: Marketing & Communications- Location: Singapore- Design Loyalty Program mechanisms with Key Benefits according to User Profile and Research to Drive Business Growth. - Collaborate with internal and external partners across development, commercial, operation, partnership, and other teams to effectively communicate the...
-
Project Manager
1 day ago
Singapore Ascenda Loyalty Full time**Nice to meet you! We are Ascenda.** We are a global fintech company headquartered in Singapore. Help us transform how the world’s biggest financial brands engage their customers! The thrill of saving up loyalty points for an exciting trip, or the joy of treating your loved one to a Michelin star dinner courtesy of a special offer - these are the...
-
Customer Loyalty Lead
5 days ago
Singapore H&M Full timeCompany Description **H&M is on a journey to becoming the leading destination for style, creativity and culture. We want to enable, empower and engage teams while building on our passion for being the truly customer-centric company we are. On this journey we want to encourage our teams to learn and grow meaningfully, unleashing their full potential -...
-
Partnerships & Marketing Executive, Apac
2 days ago
Singapore Ascenda Loyalty Full time**Nice to Meet You! We are Ascenda** Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our clients include the world’s largest banks, top-tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, Capital One, HSBC,...
-
Loyalty Manager
12 minutes ago
Singapore SONAK ASIA PTE. LTD. Full timeSONAK is looking for a Loyalty Manager to define, develop and implement the loyalty program. Throughout the development and execution of the loyalty program, continuous innovation and learning from best practices will be expected. As the loyalty manager, you will act as a focal point and be a leader in driving collaboration across key functions, be it...
-
Loyalty Program Executive
5 days ago
Singapore CDG ZIG PTE. LTD. Full time**Job Scope** - Support Loyalty Programme Manager to ensure all areas related to CDG Zig loyalty program is well-coordinated and meticulously executed - Manage CDG Zig loyalty programme to achieve company objectives - Assist to develop, execute and manage effective loyalty campaigns to build and maintain strong loyalty and achieve group’s KPIs (e.g...
-
Singapore Sephora Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...
-
Loyalty Program Director
2 days ago
Singapore CASTLERY PRIVATE LIMITED Full timeAbout the Role: Castlery is seeking a Loyalty Program Director to lead its global loyalty program initiatives. As a key member of the team, you will be responsible for developing and executing a comprehensive loyalty program strategy that enhances customer retention and advocacy. You will collaborate with cross-functional teams to deliver impactful campaigns...
-
Customer Engagement Specialist
2 days ago
Singapore DASHGO Full timeWe are DASHGO, a dynamic company seeking a Customer Engagement Specialist to join our team.Job DescriptionEngage with customers to promote our business through various channels.Provide exceptional customer service to ensure satisfaction and loyalty.Lead and train a team of professionals to achieve sales targets.RequirementsNo prior experience is necessary;...
-
Loyalty Manager
7 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeYour moment to Rise to New Heights with us at The Westin Singapore! Join us as a Loyalty Manager today: **JOB SUMMARY** The Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey:...
-
Loyalty Manager
31 minutes ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeYour moment to Rise to New Heights with us at The Westin Singapore! Join us as a Loyalty Manager today: **JOB SUMMARY** - The Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. - He/she manages and coordinates all aspects of Elite members’...