Customer Service Executive

2 weeks ago


Singapore Ascenda Loyalty Full time

**Nice to meet you We are Ascenda.**

Ascenda makes payments and banking rewarding We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

**What we offer? A role like no other**
**We’re looking for a **Customer Service driven individual who is keen to learn and grow in a fast-paced environment.

**In this role you will be expected to**:

- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer and partner escalations
- General administration, reporting and special projects
- Build sustainable relationships of trust through open and interactive communication

**What We Are Looking For**:

- Minimum Diploma holder
- Previous experience with the airline, hotel or loyalty / rewards industry would be a great advantage
- Prior experience and willingness to work on overnight shift and weekends and public holidays.
- Enthusiastic, resilient, adaptable and keen to work in a fast-paced team environment
- Self-motivated and be able to work unsupervised.
- Fun outlook, positive attitude and can-do mindset
- Strong communication and interpersonal skills
- Excellent English communication is required. Knowledge of second language is an advantage
- Strong cross-cultural awareness
- Prior exposure to a web-driven environment

**What matters at Ascenda**:
We are passionate, we keep things simple, we focus on results, we work together & we innovate

**We have a rewarding working place that provides a**:

- High growth environment & exponential career development
- Mobile & flexible work environment
- Competitive compensation
- Travel perks & Employee rewards

**_



  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Executive - BYD/Denza 5.5 days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with...


  • Singapore Richdale International Executive Search Full time

    Able to provide pricing and delivery information - Process orders, shipments, invoices and filing. - Receipts of incoming shipments - Able to handle overseas customers and affiliates' shipment and admin requirements. - Organize workflow to meet customer time frames - Able to handle direct customer requests and issues to the related department - Keep records...


  • Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...

  • Customer Service

    7 days ago


    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    **Job Description / 职责描述:**: - Minimum GCE 'O' Level / Diploma in Business, Retail, or related field - At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role - Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    1 day ago


    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Executive - BYD/Denza 5.5 days works week** **Location**:Ubi **Key Responsibilities**: - Assist in booking appointments for customers. - Troubleshoot and resolve customer issues and complaints in a timely manner. - Coordinate with internal departments, including sales, marketing, and technical support, to address customer...