Operations Technology Executive/senior Technology
2 weeks ago
**What the role is**
- The Rehabilitation and Protection Group (RPG) provides services for the rehabilitation of adult and youth offenders; and the protection of children and families. We are passionate and committed to making a difference in the lives of our clients and are looking for like-minded individuals to join our dynamic and life-changing team.
As part of RPG, the Operations Planning and Capabilities Division (OPC) is responsible for the overall strategy planning, data governance, capability development, organisational development, culture-building and technology transformation for the rehabilitation and protection sector.
**What you will be working on**
- The Technology Transformation Unit aims to promote and harness innovative technologies to improve safety, work efficiency and enhance capability for RPG staff, clients, and partners. As part of this team, you will be involved in key initiatives including exploration, process redesign, planning and management of systems and technologies to support and improve operations and information flow for staff and clients. These technologies include CRM systems, mobile apps, automation and other software or devices to enhance our service delivery
You will assist with the planning and analysis of business requirements, sourcing of solutions, coordinating with vendors on procurement, and administration/configuration of systems.
You have to build knowledge and understanding of the operational processes within the group and provide sound technical advisory to the business users.
You will also conduct market research, evaluate emerging technologies and perform Proof of Concepts to assess feasibility of technologies and products.
**What we are looking for**
- Tertiary qualification in Information Technology, Engineering or related disciplines.
- Preferably 2 years of relevant working experience in handling IT projects.
- Knowledge of Microsoft Dynamics or similar CRM, SharePoint, Robotic Process Automation (RPA) would be advantageous.
- Experience in and knowledge of government procurement processes and agile development would be a plus.
- independent, resourceful and analytical. A strong team player who can quickly identify and develop collaborative relationships with stakeholders.
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