HR Bext Service Delivery Leader

Basic qualifications
- Bachelors Degree required in Human Resources Management or related field.
- Experience influencing leaders in a highly matrixed organization
- Experience managing projects
- Experience partnering with business leaders in highly complex and dynamic business setting is required.
- Broad experience and specific knowledge of human resource theory, including employee development and performance appraisal systems.
- Exposure to employment laws
- Experience assessing management and executive talent
- Ability to influence and partner with different levels of the organization to achieve results.
- Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis.
- Experience working in a high-tech, entrepreneurial environment requiring strong multi-tasking abilities.
- Excellent communication and presentation skills.

Job summary

Looking for an opportunity to move fast and make a big impact? Are you innovative and have a relentless desire to make a difference? Are you excited about building support for a business in a hyper-growth environment? AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

The recently launched HR Builder Experience Team is looking for a strong people leader to manage HR service delivery for the organization which enables our Builders to do what they do best - build In this role, the manager will partner with AWS HR Line and central teams to deliver best-in-class employee experience services to AWS Builders.

In this role you will:
1/ Develop Team Capabilities - work at an individual and team level to develop deep expertise in core HR processes, provide stretch opportunities to advance the team and provide career development for team members.

2/ Experiment & Deliver Results - evaluate new way to work or new projects to ensure Builders can focus on customers; research industry best practices (process excellence, products and services) that have tangible benefit to AWS Builders.

3/ Operational Excellence - take end-to-end ownership of all aspects of work ensuring service delivery is the best across Experience, Effort and Loyalty metrics. Operate in a way which is focused on building the highest quality experience.

4/ Measure & Inspect - develop clear success metrics and inspect service health to drive cross-functional leadership understanding of business impact.

5/ Innovate & Build: identify opportunities that address AIS business needs, service gaps, process inefficiencies, business needs emerging service requirements and develop value-added services.

This role ideally would be based in Singapore, but flexible with Sydney, Bangalore, China or Tokyo.

BASIC QUALIFICATIONS
- Bachelor's degree in Business, HR or related field 7+ years of HR or related experience 2+ years management experience
- Experience implementing processes and delivering core HR solutions in large-scale, complex environments
- Ability to travel 10%

PREFERRED QUALIFICATIONS
- Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
- Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
- Accurately assess risk, evaluate the implications in a complex business environment
- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment
- Experience identifying and resolving issues independently - solid sense of accountability and sound personal judgment
- Customer service focus with ability to serve multiple customer types (Builders, Managers, HR)
- Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations
- Master's Degree in Human Resources Management or related field is preferred.
- Work with senior management and the global team to develop and implement HR plans and solutions.
- Experience assessing management and executive talent.
- Broad experience and specific knowledge of human resource theory, including employee development and performance appraisal systems.
- Partner with business on organizational design, workforce planning, succession planning, and skills assessment and development.
- Provide management coaching to front line managers and senior leaders.
- Assess business unit's HR training needs and conduct 1:1 and group training sessions as appropriate.
- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.
- Partner with the business to lead both annual and mid-year review processes which focus on pe