Implementation Manager

1 week ago


Singapore Fiserv, Inc. Full time

**About the business and the role**

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.

As a FORTUNE 500 Company and one of FORTUNE Magazine World’s Most Admired Companies for the 7th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

**What does an outstanding Implementation Manager, Merchant Acceptance do?**
- Kick-off with client and internal teams and gather requirements
- Maintain the checklist of activities and coordinate their execution by internal (Sales, C&R, Ops, Tech etc) and external (client, vendors, Oracle, PSP etc) stakeholders
- Stakeholder update and periodic Internal and client review forum for implementation
- Testing & certification of the production deployed terminals/eComm site during cutover along with client partners/vendors (e.g. Oracle/HRS)
- Post implementation daily issue tracking and auth rate monitoring for 1 month
- Client feedback gathering on implementation experience
- Handover to BAU Support for merchant issue and query requests after 1 month of implementation

**Key Attributes and Skills Desired**
- Minimum of 8 years of client implementation experience
- Relevant years of experience in sales, technical support, implementation, and/or product development with strong consultative and strategic sales support skill sets. Payment processing industry experience is highly desired.
- Proven experience gained within Acquiring/Financial Services or Retail industry sectors highly desired.
- Experience in Omni-channel Payment Acceptance including terminals and E-Commerce
- A strong track record in Business Development
- Knowledge of Product Line Strong customer service, relationship management, Debugging and problem-solving skills
- Capable of working independently as well as an efficient team player
- Ability to work with strict deadlines

**What is in it for you?**
- A dynamic career packed with growth & future mobility opportunity within the organization
- Joining a World's Leader in Finance Technology

**#LI-JT**:



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