Implementation Project Manager
7 days ago
Our client is founded in 2004, grow to become a global leader in fleet performance management and analytical solutions, helping organizations achieve greater productivity and improved safety and performance through real-time actionable data.
Their advanced technology and business intelligence tools help organizations of all types improve driver safety, increase operational efficiencies, and maintain corporate and regulatory compliance while reducing overall risk.
The role will be focusing on managing the implementations and coordinating the Field Services activities as an important part of Operations organization.
You should have experience in planning and managing on boarding of new clients, managing customers orders, liaising with third party installation contractors and in-house resources to deliver exceptional implementations and service to our customers.
You will be working closely with customers, Account Managers, contracted installers, inventory and shipping Manager, and Support teams to expedite implementations and service cases in the most efficient, and cost effective manner.
Base in Singapore, reports to Director – Projects and Services
Principal Accountabilities
- Manage on-boarding of new customers and existing customer orders.
- Plan, coordinate and execute implementations in accordance with defined timelines, and hitting installations goals.
- Coordinate on boarding training with Customers and Partners alike.
- Liaise with all participating stakeholders and organizational resources to ensure a successful customer on-boarding and implementation deployment.
- Forecast and report the progress of the different implementations on a weekly, monthly and quarterly basis.
- Manage dispatch of implementations and Field Service cases within our internal network on a day to day basis in the most efficient, timely, and cost-effective manner possible.
- Work closely with the operations supply chain to ensure the required equipment is shipped on time to facilitate successful installation appointments.
- Liaise and manage our installation network to achieve service levels.
- Liaise with our customers to arrange optimal appointments for our technicians.
Peer Groups:
Contracted Installation companies, Account Managers & Sales Managers, Finance group.
Qualifications
Essential Competencies & Skills
A referenceable track record in Implementations management and planning/ Dispatch/ Field Services role.
Experience in managing and liaising with customers.
A highly motivated and positive team player able to work in a fast paced, global, environment.
Strong problem-solving abilities, excellent communication and interpersonal skills.
Consistently generates high-quality work even when under pressure.
Has experience of contributing within remote teams.
Has a high commitment to providing excellent customer service.
Ability to communicate well with customers.
Competent in the use of MS Office, Monday.com and Salesforce on a daily basis.
Tell employers what skills you haveField Service
Microsoft Office
Regulatory Compliance
Interpersonal Skills
Inventory
Supply Chain
MS Project
MS Office
JIRA
Attention to Detail
Pressure
Business Intelligence Tools
Team Player
Customer Service
Shipping
Performance Management
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