Implementation Manager

4 days ago


Singapore Good Job Creations (Singapore) Pte. Ltd. Full time

**Job Description:**

We are seeking a skilled Implementation Consultant to join our team at Good Job Creations (Singapore) Pte. Ltd.

In this role, you will be responsible for working closely with customers and internal teams to scope, architect, design, and implement tailored solutions using the Work OS.

  • You will provide technical expertise to support pre-sales efforts, build proof-of-concepts, and deliver post-sale implementation services.
  • As a project manager, you will plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
  • You will also conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
Key Responsibilities:
  • Collaborate with customers and internal teams to scope, architect, design, and implement tailored solutions using the Work OS.
  • Provide technical expertise to support pre-sales efforts, build proof-of-concepts, and deliver post-sale implementation services.
  • Plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
  • Design advanced solutions leveraging APIs, apps framework, and integration platforms.
  • Supplement workflows using low-code/no-code tools to extend capabilities.
  • Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
  • Advocate for customers, providing feedback to product teams to enhance functionality.
  • Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
Requirements:
  • Degree Holder in a technical field (Computer Science, Engineering).
  • 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.
  • Expertise in architecting and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.
  • Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.
  • Ability to code in Java/ Python, familiarity with React would be advantageous.
  • Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.
  • Excellent ability to explain complex technical concepts to non-technical stakeholders.
  • Experience with SSO/SAML/AD identity authentication protocols.
  • Superb verbal and written communication skills, with strong customer facing abilities.
  • Empathy, a positive attitude, and high energy are essential traits for success in this role.


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