Manager, Client Service

1 week ago


Singapore MALAYAN BANKING BERHAD Full time

You shall be responsible for the implementation of Regional Cash Management System and TradeConnex System solutions.

Responsibilities:

- Pre-implementation - Validate onboarding documents received from Sales / Clients.
- Prepare implementation documents, monitor and track the duration of each deal;
- Client Implementation - Study and syndicate with Sales on the business requirements and timelines;
- Implement standard and customized end-to-end solutions, including file testing and client training, to local and regional clients;
- Post-implementation - Perform post-implementation support and assessment to track and monitor product utilization; Client Services Support - Act as 2nd level support for in-country related issues, such as dispute on charges, pricing issues and implementation / profiling / setup issues, and ensure timely resolution

Requirements:

- A good degree with at least 7 years’ relevant experience and knowledge in Remittances / Trade Finance;
- Technically inclined with project management skills and good working knowledge in Microsoft Excel;
- Good understanding of the regulations and local and regional clearing systems;
- Hands-on knowledge of customer access systems will be a plus;
- Independent self-starter and strong team-player;
- Strong verbal and written communication skills;
- Good stakeholders' management skills.



  • Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...


  • Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Services Executive **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Oversee and perform full spectrum of payroll process to ensure accurate, timely and compliant delivery for clients - Ensure accuracy prior to processing of payroll, by conducting quality assurance within...


  • Singapore Moody's Investors Service Full time

    We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the link between our product teams and customers, we build mutually...


  • Singapore Moody's Investors Service Full time

    Moody’s Analytics helps capital markets and risk management professionals worldwide respond to an evolving marketplace with confidence. The company offers unique tools and best practices for measuring and managing risk through expertise and experience in credit analysis, economic research and financial risk management. The Customer Service team drives...


  • Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Client Relationship Manager (Food & Beverage) **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Serving as the main point of contact between clients and employees; elevate client feedback to the relevant departments - Develop relationships with clients and key personnel; learn their...


  • Singapore uSMART Securities (Singapore) Pte. Ltd. Full time

    To be effective in the role, **You will**: l Manage and lead the Client Services team and maintain a high standard of customer satisfaction and manage day to day running of the team and implement procedures and process to ensure service quality and KPIs l Drive and develop innovation and digitalization projects to better enhance our customer service...


  • Singapore Standard Chartered Full time

    **JOB SUMMARY** - To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. - Responsible for serving as primary contact person for clients and internal staff for advice, enquiries, complaints and...


  • Singapore BNY Mellon Full time

    Overview Manage a small client service team who are responsible for providing quality client experience on a daily basis. Timely resolution of service quality issues and implement preventive measures. Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients. Coordinate and manage the daily...


  • Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...


  • Singapore TMF SINGAPORE H PTE. LTD. Full time

    Roles & ResponsibilitiesPURPOSE OF THE ROLEClient Service Manager is accountable for the overall delivery of the global client contracts and isrequired to maintain a portfolio of clients and manage the global client contracts. Client ServiceManager will be required to protect and if and where possible support growth of contractedrevenues, monitor performance...


  • Singapore TMF SINGAPORE H PTE. LTD. Full time

    Roles & ResponsibilitiesPURPOSE OF THE ROLEClient Service Manager is accountable for the overall delivery of the global client contracts and isrequired to maintain a portfolio of clients and manage the global client contracts. Client ServiceManager will be required to protect and if and where possible support growth of contractedrevenues, monitor performance...


  • Singapore The Bank of New York Mellon Corporation Full time

    Manage a small client service team who are responsible for providing quality client experience on a daily basis. - Timely resolution of service quality issues and implement preventive measures. - Maintains familiarity with industry best practices and handle a small portfolio of Australia and Singapore clients. - Coordinate and manage the daily operations of...


  • Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

    **Principal Responsibilities** - Accountable for delivering Client Service excellence domestically/regionally/globally, effectively managing any risks and issues - Accountable for managing a portfolio of Commercial Banking/Global Banking customers who bank with HSBC regionally/globally - Accountable to retain revenue as well as achieve incremental revenues...


  • Singapore EASTSPRING INVESTMENTS (SINGAPORE) LIMITED Full time

    **KEY ACCOUNTABILITIES The role of Client services will be to support the Life Relationship Manager and to be responsible for the coordination, production and delivery to Prudential Life clients of the following: 1. Client Take on, transition & termination 2. Delivery of Investment Solutions & clients’ priorities 3. Client Reporting Governance and...


  • Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full time

    **Key Responsibilities**: - Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse in-force policies. - Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of PCS’s clients to achieve both...


  • Singapore Standard Chartered Full time

    **Job Summary** - As a Client Service Manager, You would be responsible for delivering excellent client experience to our Premier cash Corporate clients with various opportunities to participate in projects to elevate client experience or improve processes. - About our Client Servicing Team - If you’re motivated by providing outstanding service to clients,...


  • Singapore Aon Corporation Full time

    Client Service Manager **Client Service Manager** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...


  • Singapore Fidelity International Full time

    **About the opportunity**: **Department Description** The Private Banks business is responsible for marketing Fidelity’s products to Private Banks in Asia ex Japan. Working in partnership with the Sales and Relationship teams in our local offices Institutional & Intermediary Services is responsible for client on-boarding, ongoing client services and...


  • Singapore HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Trade...


  • Singapore Standard Chartered Singapore Full time

    Press Tab to Move to Skip to Content Link Role Summary The role's principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards...