
Client Service Manager
2 weeks ago
About the Role: Client Service Manager
As a Client Service Manager, you will support relationship managers and clients by handling key tasks such as:
Client Servicing:
Coordinate with different teams to ensure client documentation meets compliance standards
Respond promptly to client queries and resolve issues
Take client orders and understand their overall relationship with us
Operations:
Manage trade booking and settlements
Resolve settlement and funding issues
Follow up on margin calls and collateral concerns
Handle transaction documentation (e.g., client suitability)
Policies and Procedures:
Follow all internal policies and procedures carefully
Administrative Tasks:
Complete administrative duties like booking travel, processing expenses, and sending marketing materials
Skills and Experience:
Fluent in English; intermediate experience in working with Malay or Bahasa-speaking business users/clients
University graduate with 1-2 years of relevant experience in financial services, preferably frontline client service
Knowledge of Private Banking investment products such as FX, Equities, Fixed Income, and derivatives
Detail-oriented and meticulous
Able to multitask and work well under pressure and tight deadlines
Comfortable working in a fast-paced environment
Willing to work outside normal hours when needed
Proactive team player with strong communication and interpersonal skills
Interest in the private banking industry
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.
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