Client Services Specialist
1 day ago
**Customer & External Relations**:
- Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice.
- Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or Product Team.
- Facilitate interaction between external clients and internal analysts/economists.
**Internal Relations**:
- Develop excellent working relationships with colleagues within Customer Service and in the broader organisation.
- Provide constructive feedback to the wider business.
- Inform relationship managers of significant client requests and identify potential sales leads.
- Support new product initiatives and/or marketing campaigns as defined by Marketing team.
- Works under close supervision.
- Undergraduate/first-level degree (e.g., Bachelor’s degree) preferred.
- Excellent verbal and written communication skills.
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Demonstrated experience in a customer service role preferred.
- Exposure to financial industry, banking and/or financial markets preferred.
- Proficiency in Mandarin or Korean is a **must **due to client base
Sales OU
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
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