Specialist, Client Services

5 days ago

Singapore Convera Full time

Specialist, Client Services - Singapore

Are you passionate about working with clients to find solutions? Are you passionate about providing a first-class level of customer service? If so, join our team here at Convera as a Specialist, Client Services.

Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence

In your role as a Specialist, Client Services.
- You will be responsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements.
- You will be providing first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.
- You will demonstrate high levels of motivation and target focused, able to work under pressure whilst holding customer satisfaction as paramount.
- Effective communication skills are crucial. Additionally, the role requires a strong desire to take ownership and assist team members to drive the team’s overall performance.

You will ideally have:

- Primarily, a passion for providing only the best level of customer service to corporate clients. If you have experience of doing so, even better
- Ideally you will have experience within the financial services sector, but this is not essential
- Great communication skills - Excellent Cantonese, English, and Mandarin language skills are essential as our clients speak all of these languages
- The ability to network and build internal and external relationships at all levels
- Effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint are required.

Join us, and let’s move money simply, securely, smartly

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-AS1

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