Implementation Manager

6 days ago

Singapore Atlas Technology Solutions Full time

We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.

Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.

The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.

Atlas invests in Environment, Social and Governance initiatives through our impact program. Impact is central to our vision as a business and at the heart of our culture. Through impact we are addressing our environmental impact for society, for the planet and for our long-term success. Employee wellness, diversity and charitable activities are at the core of our social responsibility. Impact ensures Corporate Governance operates ethically and responsibly while preserving our customers and employees' trust.

**The Role**

Join our dynamic team as a Implementation Manager and play a crucial role in supporting our Client Success team to achieve milestones and goals for our clients. We are seeking a passionate and innovative individual who can effectively manage client onboarding assignments, demonstrate exceptional project management skills, and ensure customer satisfaction. This is an exciting opportunity to make a significant impact in our revolutionizing HR Technology and Services Company.

**Responsibilities**
- Fast-paced environment Leading and controlling multiple projects simultaneously.
- Develop and maintain a detailed project plan that outlines project goals, scope, timelines, and resource requirements.
- Develop and maintain comprehensive documentation and procedures for client onboarding and offboarding.
- Collaborate with client HR teams to customize global onboarding and offboarding processes, aligning with their specific needs and policies.
- Excellent communication and interpersonal skills, enabling you to build relationships with clients and internal stakeholders
- Proficient in problem-solving and decision-making, with the ability to think creatively and exercise sound judgment
- Establish and implement quality control processes to ensure project deliverables meet the specified standards.
- Implement change management strategies to facilitate the adoption of new systems or processes within the organization.
- Need not solicit the collaboration of others
- Strong time management and organizational skills, allowing you to meet project deadlines and manage competing priorities
- Demonstrated ability to work well under pressure and adapt to changing project requirements
- Accountable for ensuring client satisfaction by meeting milestones and goals
- Take ownership, escalate, and resolve risks and issues in a timely manner
- Collaborate with internal departments and stakeholders to ensure project timelines are met and hold them accountable for project dependencies and commitments

**About you**
- Proven work experience as an Implementation Manager or Customer onboarding Manager, with a minimum of 3-5 years in a similar role
- Experience in HR, with a strong understanding of global HR processes, practices, and regulations.
- PMP (Project Management Professional) or equivalent certification is often preferred.
- Ability to identify issues, find solutions, and adapt to changing circumstances
- Excellent organization and time-management skills to manage multiple tasks and deadlines.
- Proficiency in data analysis and the ability to make data-driven decisions.
- Ability to adapt to evolving project requirements and changing business needs.
- A strong passion for customer satisfaction and delivering exceptional results
- A blend of technical and people skills with a focus on project management
- Excellent attention to detail
- Effective communication and interpersonal skills
- Proven ability to navigate objections and overcome challenges
- Deliver high-quality products and services

**What We Value**
- Passionate about building relationships and strengthening our engagements.
- Knowledge of HR services is preferred.
- Solution oriented
- Being a trusted advi

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