Customer Service Manager

1 week ago

Singapore Hollandse Club Full time

As the Customer Service Manager at Hollandse Club, you will be responsible to ensure exceptional member experiences and satisfaction. This role will oversee all customer service operations and work closely with the Membership team to enhance the overall member experience.

**Responsibilities**:
**Member Relations**:Build strong relationships with members, actively seeking feedback, addressing concerns, and resolving issues promptly and professionally.

**Service Excellence**:Set high service standards and monitor performance metrics to maintain and improve service quality.

**Complaint Resolution**:Handle escalated member complaints and complex issues, ensuring satisfactory resolutions.

**Membership Growth**:Collaborate with the marketing and membership teams to enhance member retention and attract new members through exceptional service.

**Process Improvement**:Continuously assess and optimize customer service processes to streamline operations and increase efficiency.

**Member Events**:Work with the Membership team to organize member events and activities, ensuring seamless coordination and execution.

**Budget Management**:Assist in developing and managing the customer service department budget.

**Interdepartmental Collaboration**:Collaborate with other departments, including F&B, sports, and facilities, to enhance overall member experience and club offerings.

**Club Policies and Procedures**:Ensure that all customer service staff adhere to club policies, procedures, and safety guidelines.

**Requirements**:
**Education**:Bachelor's degree in Business Administration, Hospitality, or a related field preferred.

**Experience**:Minimum of 5 years of experience in a customer service management role, preferably hospitality, leisure, or club environment.

**Communication**:Excellent communication and interpersonal skills to effectively interact with members, staff, and stakeholders at all levels.

**Problem-Solving**:Strong analytical and problem-solving abilities to address member concerns and improve service delivery.

**Member Focus**:A passion for delivering exceptional member experiences and a member-centric approach to decision-making.

**Flexibility**:Ability to work evenings, weekends, and holidays as needed to accommodate the club's operational schedule.

**Cultural Sensitivity**:Understanding and appreciation for the diverse cultural backgrounds of the club's membership base.

**Organizational Skills**:Exceptional organizational skills to manage multiple tasks and priorities effectively.

**Tech Savvy**:Proficient in using customer service management software, Microsoft Office Suite, and other relevant tools.

**Positive Attitude**:A positive and approachable demeanor that fosters a welcoming and friendly environment for all members and staff.

The Hollandse Club is an informal, family oriented, international club in a resort style setting. It offers a wide range of sports, recreation, and dining facilities for its members. Being part of the Hollandse Club means working in a dynamic and multi-cultural work environment with an international group of colleagues coming from a vast variety of countries.

With over 3,000 members and sports & activities for adults and kids of all ages, when you join the Hollandse Club team you'll learn that we really do 'Take Play Seriously'

**Join The Team**

With values that are rooted in the ‘Dutch values’ of openness and inclusivity the Club aims to promote an authentic, unpretentious, and inquisitive environment for members and staff. A career at the Hollandse Club can be especially rewarding.
- Professional Development
- Annual Wage Supplement
- CNY Ang Pow
- Staff Meals
- Health Insurance
- Dental Treatment
- Personal Wellbeing Allowance & Leave
- Birthday Voucher & Leave

  • Customer Service Manager

    1 day ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    JD: Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements - Total and detailed account coverage of assigned accounts via white space analysis. - Building and funnelling of sales opportunities...

  • Customer Service Manager

    4 days ago

    Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...

  • Sales & Service Associate

    4 hours ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    3 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Assistant Customer Service Manager

    1 week ago

    Singapore APEX CARGO SERVICE PTE. LTD. Full time

    **Singapore Based** - **Attractive Salary Package**: - **Company Benefits & Incentives **Job Scope** - Perform cost in & cost approval for shipments includes air/ocean freight, logistics and trucking shipments; - Arrange, handle & organize shipments to ensure on-time delivery to customers; - Liaising with external and internal stakeholders for freight...

  • Sales & Service Associate-reservation Sales

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Senior Customer Service Ops Assistant

    1 week ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Manager

    4 hours ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    4 years exp **Roles & Responsibilities** **Responsibilities**: - To provide excellent service on dining experience to guests - Mingle and chat with guests - Proactive and highly responsive to guests’ needs and ensure their satisfaction - Learn the menu and offer suggestions and recommendations such as beverage pairing - Arrange table setting according...

  • Customer Service Officer

    5 days ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...

  • Senior Executive

    4 hours ago

    Singapore Civil Service College Full time

    **What the role is** **What you will be working on** - Are you passionate about customer service? Do you want to be at the heart of learning in the Public Service? Then this is the role for you. As part of the Customer Experience team in CSC, you will: - Be part of the team to drive and promote service excellence in CSC - Advocate CSC’s service standards...

  • Customer Service/operation Executive

    1 week ago

    Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...

  • Customer Service Admin Assistant

    1 week ago

    Singapore SONG KWANG ELECTRIC SERVICE Full time

    Answering questions about a company's products or services. - Processing orders and transactions. - Resolving issues and troubleshooting technical problems. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Arrange schedule for technicians - Data Entry

  • Customer Service Executive

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...

  • Customer Service Officer

    1 week ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...

  • Customer Service Officer

    1 week ago

    Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...

  • Customer Service Executive

    1 day ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Executive - BYD/Denza 5.5 days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with...

  • Customer Success Manager

    1 week ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Customer Success Manager **Reports to**: MD, Singapore & Indochina **Location**: Singapore **Responsibilities** - Enabler for channel partner to provide the benefit of BIPO HRMS to enterprise customers - Leverage in-depth product knowledge of BIPO HRMS and industry knowledge to support solutioning for channel partner -...

  • Customer Success Manager, Ols

    1 week ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Customer Success Manager **Reports to**: Customer Success Director, Overseas Landing Service **Location**: Various locations - Singapore, Beijing, Shanghai, and Shenzhen **Responsibilities** - Enabler for channel partner to provide the benefit of BIPO HRMS to enterprise customers - Leverage in-depth product knowledge of BIPO...

  • Customer Success Manager, Ols

    2 days ago

    Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:Customer Success Manager **Reports to**: Customer Success Director, Overseas Landing Service **Location**: Singapore **Responsibilities** - Enabler for channel partner to provide the benefit of BIPO HRMS to enterprise customers - Leverage in-depth product knowledge of BIPO HRMS and industry knowledge to support solutioning...