Premium Services Manager

1 week ago

Singapore Singapore Airlines Full time

**Key Responsibilities include**:

- Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
- Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
- To be involved in the selection and performance review of the vendors’ team.
- Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
- Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
- Handling pax in the lounge.
- Handling flight disruptions (lounge support).
- Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.

**Requirements**:

- A degree in any discipline
- Keen interest in operations and customer service.
- Good vendor management and communication skills would be plus.
- Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
- IT Proficiency e.g. MS Office
- Ability to work rotating shift hours, including weekends and public holidays

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