22529291 Tts Client Engagement Design Thinking

As a client engagement specialist your core job is to engage with transaction banking clients and internal stakeholders to identify mutually achievable outcomes, growth opportunities and generate a point-of-view. You then take the outcome of this initial discovery work all the way to execution either via new solution build or aligning existing solutions with client needs.

This role is situated within the Partnerships and Innovation function and situated in Citi Innovation Lab, Singapore reporting directly to Global Head of Client Engagement & Asia Innovation.

**You are **
- **A Design Thinking and/or Service Design Specialist**:Highly skilled group facilitator with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming, and requirements gathering/definition.
- **Innovative**: Not afraid to challenge the status quo, question assumptions and generate new ideas by looking at opportunities from multiple angles.
- **Commercially focused**: Has a strong sense of commercial value both for clients and for Citi and can create value propositions that translate between these.
- **Curious by nature**: Open to learning and exploring new information and practices; interested in understanding how things work.
- **Flexible**: Remains engaged during stressful situations brought on by ambiguity and conflict.
- **Courageous**: Takes calculated risks and purposefully put self in challenging situations where success is not always guaranteed.
- **Connector**: Takes time to reflect on experiences; spends focused energy processing information, gaining deeper insights into problems, themselves, and others as a result.

**Key responsibilities (not limited to) **
- **Exercise **all aspects of **Design Thinking **, including interviewing, requirements gathering, empathy mapping, brainstorming, storyboarding and feedback loops.
- **Understand **disruptive and transformational trends across industries, markets, and regulations impacting clients’ business and Treasury models.
- **Extreme client focus**: Work with senior management, product owners, developers and designers to inform and influence solutions with client focus
- **Collaborate **with Sales, Coverage and Product teams to understand clients' business challenges, digitization objectives and identify revenue opportunities for Citi
- **Identify gaps and opportunities **in the service and product offerings and support development of a clear roadmap for enhancements and expansions through customer journey, competitors, and external environment analysis
- **Create **an effective feedback loop using TTS Innovation / Digital Advisory tools to keep Citi abreast with client digital strategies, initiatives, and priorities.
- **Continuously deliver **digitization thought leadership content for internal stakeholders and clients to demonstrate relevance of core TTS solutions to clients' digitization agenda.
- **Communicate **TTS approach to Innovation / digitization initiatives and relevance to corresponding strategic business priorities.
- **Conceptualize new ideas and product proposition **by exploring solutions based on the latest trends in Digitization and innovation across the financial industry, with focus on emerging digital capabilities, other innovations and potential internal and external platform alliance or partnerships

**Qualifications and Education**:

- 10+ years of experience
- Master's degree (preferred) from a recognized university, with specialization in design thinking and/or service design
- Financial industry background will be preferred