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Tts - Asia Client Executive Head
2 weeks ago
The Client Success Asia Head will be responsible for building and leading a team of Client Executives across Asia, responsible for managing and supporting our existing clients’ growth. Responsible for re-engineering the client executive role and developing and executing a “best in class” client-centric strategy that includes developing and growing client relationships through the provision of value-added products and an exceptional client experience. Work closely with the Global team to implement alignment and accountability across our Operations, Service and Onboarding partners to deliver a strong client experience for our Financial Institution Sector clients, including implementation of the data tools across the client TTS interaction points allowing the Client Executives to be responsive and proactive to client situations. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Responsibilities**:
- Interface with a portfolio of Clients to develop an understanding of their operating procedures, organization structures and needs in identifying and supporting the delivery Citi Products
- ** Drive Revenue Realization through Cross Sell and addressing Client Experience challenges in partnership with TTS Business Units**
- Work closely with TTS Global/Regional Solutions Sales Specialist focusing on revenue expansion and revenue realization through cross sell opportunities.
- Build and maintain valued relationships with our partners (including Scorecards & KPIs) to drive revenues, ensure retention;
- Direct Management of key Names in Singapore
- ** Be responsible for driving superior client satisfaction**
- Provide client feedback on product, process and service needs
- Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.
- Build effective network working closely with overseas Citibank branches to be client advocate
- ** Ensure compliance with TTS credit, risk and TTS Sales processes where applicable**
- Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
- Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
- Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.
- ** Leadership & Team performance**
- Team Talent acquisition, management & Development
**Qualifications**:
- 15+ years of experience, including 8-10+ years' managerial experience
- Experience in financial markets with thorough product knowledge
**Education**:
- Degree qualified with majors in finance or business preferred
- **Job Family Group**:
Institutional Sales
- **Job Family**:
Account Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
