22504959 Tts Asia Onboarding and Billing Head

Citi Treasury and Trade Solutions, TTS is a business unit of Citi’s Institutional Clients Group. We are the leading provider of integrated cash management and trade solutions for multinational corporations, financial institutions, and the public sector around the world. TTS is one of the most networked businesses in Citi, with our clients increasingly leaning towards centralizing their buying decisions.

Digital Platforms are a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.

TTS APAC Digital Platforms team is looking for a dynamic and highly motivated individual to lead the strategy, delivery and management of the Onboarding & Billing Platforms for TTS. The Onboarding & Billing Platforms Head is responsible for developing & executing the end to end platform strategies and roadmap across the client onboarding & billing ecosystem with a pan TTS (Cash, Trade, Cards) focus.

This role is expected to champion commercialization and management of Client Onboarding capabilities & Global Billing Services (GBS platform) and associated initiatives in the spirit of transforming and building the bank. The individual will work in a fast-paced global environment to deliver upon organizational objectives in partnership with Technology, Product, Operations, Service, Sales and Control functions.

**Key Responsibilities**
- Champion the end to end strategic platform roadmap for the APAC region including product development, launch, and commercialization of TTS’ client onboarding & billing platforms. This will include the management of current Digital Client Onboarding capabilities and re-imagining the future state of Digital Client Onboarding through a multi-year strategic roadmap. This will also include the strategic management of client pricing and billing capabilities with focus on the rollout of new pricing models, fee revenue growth initiatives and geographical expansion of pricing and billing platforms across APAC.
- Responsible for end to end product design including client co-creation, evolving market and technology trends, and assessing competitive landscape.
- Strategic ownership of the Digital Client Onboarding & Billing platforms and capability architecture including product design and client experience.
- Lead management of core products and capabilities on an ongoing basis including product delivery, client experience, client engagement and responsible management of client feedback.
- Deliver digital client value propositions and competitive differentiation to achieve the status of preferred banking partner to our clients.
- Champion client and competitor market research, drive product innovation, enhance product roadmap to deliver an advanced set of client centric solutions.
- Engage and partner with all product groups to design cohesive strategies on data quality and governance and revenue initiatives
- Appropriately assess risk in business, product delivery and management decisions. Abide by Citi’s core philosophy on risk management and mitigation ensuring adherence to controls and governance.

**Development Value**
- High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line
- Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region
- Opportunity to lead, support and drive significant digital transformation, while enabling fee revenue growth for the Bank and serve evolving client needs
- Build product design skills in a global, cross-functional and regulated industry
- Develop strategic relationships with clients and other external partners

**Skills and Competencies**:

- Minimum 8-10 years of relevant experience working in transaction banking, FinTech ecosystem, product management/Technology
- Cross functional experience (e.g. payments, core banking, product design, data, technology and client management)
- Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
- Demonstrated knowledge of product design, business acumen and client centricity
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytical and influencing skills
- Consistently demonstrates clear and concise written and verbal communication