Call Center

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

You will be required to: - Attend to customer inquiries - Communicate with customers and offer relevant advice in a clear and concise manner - Document queries for future reference You should possess: - NITEC certificate, diploma, or degree in any field - At least 1 year of experience in the customer service industry - Experience in a call center will be...

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a...

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a...

**Position **:Regional Call Center Tech Operation **Team/Group **:Digital Marketing Team/Marketing Business Group This role focuses on call center tech operation, such as call cloud(Gensys, Amazon Call Cloud) and familiar with SaaS PaaS CRM solutions such as Sprinklr, ServiceNow. - To serve as support for the Samsung’s Customer Experience as IT Operation...

Handle incoming/outgoing calls from/to customers & drivers - Logging orders/service requests into the system - General admin duties - Manage customer's feedback and complaints. - Assist with Adhoc duties when assigned by Supervisor/Manager **Job Requirements** **Two Rotation shift**: - **5 days work weeks from Mondays to Sundays**: - 2 days off based...

**Call Centre Officers**: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully cross-buy the Bank’s products and services - To successfully migrate customers to Bank’s digital platform by understanding customers’...

Job description **Fresh Grads are welcome to apply!** **Contract Employment for 12 months -** RENEWABLE / CONVERSION TO PERM ( based on performance ) **Work Location**: Jurong East **Salary : Up to S$3800 **depends on experience** **Shift work required - Morning and Night Shifts** **Requirements**: - Deliver personalized service over the telephone to...

Job Description **Responsibilities**: Handle cases according to the "Assist First, Verify Later" principle. Efficiently manage cases following company rules to save time and money. Act as the primary contact for members, users, clients, and colleagues. Handle a set number of cases during shifts and ensure smooth handovers. Arrange logistics promptly to meet...

CSO- Call Center Officer - Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. - Ability to understand customers’ needs and provide appropriate solutions and attention - Identify cross-sell opportunities during customer interaction -...