Customer Service Executive
6 days ago
**Job Description**:
**Job Title: Customer Relations Executive (Operations)**
**Report to: Operations Director**
**Location: Singapore
**Role Responsibilities**
We are looking for an experienced Customer Relations Executive who will be part of the team driving and to analyse Customer needs and create an overall positive Customer Experience.
**Customer Services**
- Responsible for all online customer service support across all channel platforms.
- Communicate proactively and listen effectively to identify customers’ issues and to provide a satisfactory resolution for the customer.
- Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes.
- Liaison between customer service and other departments. Bring specific complaints from customers to the attention of someone who can resolve the situation.
- Other tasks assigned by your superior.
**Operations**
- Track end to end of flow of the shipment and coordinate and follow up on daily operational contingencies effectively.
- Participate in special projects - with in-function & cross-functional teams
- and provide leadership and expertise when called for.
- Responsible for developing systematic processes to deliver consistent quality and delivery to ensure customer satisfaction.
- Document and present general feedback from customers in order to help build a better experience or develop a new service.
- Build connections on behalf of the company. Engage existing customers to ensure their satisfaction and to gain feedback to ensure their satisfaction. Network within the community and contribute to the company’s marketing campaigns.
**Opportunities/Progression**:
**_Great learning opportunity _**: As start-up company, we offer ample opportunity for you to learn things that you probably wouldn't be exposed to in other corporate organisation. Additionally, you will have direct access to the people behind the start-up and will be able to learn from them every step of the way. You will learn more about business strategy, marketing and sales, operations from the top management team.
**_Competitive Career Path _**: Working in our company often experience more job satisfaction because you are typically more involved in the growth and evolution of the company.
**Requirements**:
- Minimum Diploma in related field.
- Fresh gradd. is welcomed to apply.
- Prior industry experience in retail, customer service, e-commerce is a plus.
- Ability to work with minimum direction to achieve goals.
- Excellent written English.
- Must be able to effectively cope with stress.
- Strong analytical and strategic skills, as well as the ability to think “outside-the-box”.
- Willingness to work occasional overtime to accommodate various time zones.
- Ability to use positive language
- Empathetic
- patient
**About us**
LiveCommerce Entertainment - a B2B Marketplace connecting Brands and Live Streamers to Start Live Selling on FB and IG Live. Live selling on FB/IG became a new way for people to stay engaged and entertained as they tuned in to Live Selling shows and connected and bonded with other viewers and hosts of the live shows.
Our mission is to Excite & Entertain by providing our customers Live shopping entertainment We aim to build a B2B marketplace platform for brands and Live streamers that will dominate social commerce in Asia. Our company values continuous learning, inquisitiveness, being versatile and adaption as well as creating an exciting work environment.
We are looking for aggressive individuals to scale and build a great company and we believe strongly in L.I.V.E (Living life to the fullest, Inquisitive, Versatile, Entertain) that’s why there will be plenty of opportunities for growth and progression within the company and beyond.
**Additional Information**:
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