Customer Service Executive

2 weeks ago


Singapore Bowestos Full time

Looking for a Customer service executive for Singapore.

**Responsibilities**:

- Update and maintain customer records.
- Make outbound calls wherever appropriate as a result to an enquiry either by telephone or correspondence.
- Prepare standard and non-standard correspondence.
- Contact customers regarding their orders and/or payments when instructions are ambiguous.
- Gain product knowledge in order to service, promote and cross sell Economist Intelligence Unit products across all media.
- Resolution of queries.
- General administration and ad hoc duties to support the team.

**Requirements**:

- Previous experience as a Customer service executive.
- Excellent organisational skills, strong attention to detail and problem-solving skills.
- Strong customer focus.
- Articulate, good communication both verbally and literacy.
- Accurate keyboard skills - Alphabetical and Numerical.



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