Registrar Administrator

2 days ago

Singapore International Baccalaureate Full time

**EMS System Administration**
- Serve as region’s EMS system administrator serving as expert and point of contact for team members on the business use and technical aspects of the system
- Serve as technical lead for in the use and implementation of Crowd Compass
- Lead the build and publication of events in CVENT
- In collaboration with the Lead Registrar create and maintain global build guidelines according to industry best practices.
- Assist in the creation, implementation, upkeep, and cross-regional compliance of the regional event templates.
- Manage wireframe models and templates for global micro site design templates.
- Act as the second administrator and liaise with Lead Registrar super user regarding issues related to the online registration for immediate fixes, improvements and long-term changes
- Provide remote support to colleagues on the EMS system during the delivery of events.
- Create and maintain EMS system reports.

**Event Planning and Reporting**
- Support the build and updating of events in Salesforce, as required.
- Maintain accurate registrations by processing confirmations, cancellations, substitutions, and modifications to the database daily.
- Responsible for the creation and distribution of various event specific reports, materials and documents in accordance with established key deadlines.
- Responsible for post event reconciliation in the EMS system including registration, financial, surveys, and issuance of certificates.

**Customer Service**
- Responsible for ensuring accurate information is available to participants in the EMS.
- Act as a resource to the finance team regarding regional workshop payment inquiries
- Serve as Tier 2 contact for IB Answers ensuring SLAs are maintained and schools are able to successfully register participants.

**General support Professional Development Delivery (PDD) team**
- Provide coverage to other team members.
- Where assigned, support the build and updating of events pages on the ibo.org website.
- As per instruction from management, support global and regional projects and initiatives.
- Timely escalations of issues to team leadership.

**Job Requirements**:

- Degree holder with 2 of years event management system and meeting planning experience
- A combination of event registration, hospitality & travel expertise, education and training that would provide the level of knowledge and ability required for independent project management
- Demonstrated knowledge in project and events management
- Strong Customer Service Skills
- Ability to work in a fast-paced environment
- Strong time management skills in order to meet key daily deadlines
- International meeting and event logistics experience a plus
- Strong communication, multi-tasking and organizational skills, with the attention to detail
- Must be able to make judgmental calls regarding efficiency of activities and be versatile when situational changes occur
- Ability to work both independently and as part of a dedicated team
- Excellent communication skills

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