Manager / Senior Manager, Registrar's Office

About SIT's Registrar's Office

SIT Registrar's Office is responsible for a range of administrative services at the heart of a vibrant academic community, supporting students, faculty and alumni. It plays a strategic role in academic governance, curriculum management, policy implementation and contingency planning, in addition to its traditional role as custodian of students' records. The Registrar's Office is also the secretariat to the Board of Studies and its sub-committees, the Board of Examiners, and the Board of Discipline and Appeals.

The Opportunity

You will play an integral role in overseeing the planning and operational management of the matriculation exercise to ensure a smooth and efficient onboarding experience for learners via this initial touchpoint as they embark on their journey with SIT. Throughout the learner's journey, you will oversee the administration of a spectrum of learner-related processes at SIT, and lead a team to support their academic journey, including managing fee-related matters such as MOE Tuition Grant, tuition fee-related issues and appeals, as well as module enrolment, credit transfers, and graduation requirements.

Additionally, the incumbent manages learner records and plays a critical role in ensuring accuracy and upholding the integrity of these records throughout the academic journey, concurrently providing advice and analysis to both internal and external stakeholders to facilitate institutional reporting and influence data-driven strategies and decisions. The successful candidate would have the opportunity to work with multiple stakeholders within and outside the division to gain skills and knowledge in enhancing work systems, processes and managing projects.

In this role, you will:

1. Oversee the matriculation exercise and implement improvements to deliver a seamless experience for learners.
2. Identify key trends and observations to support planning and decision-making at SIT-level.
3. Oversee matters related to the MOE Tuition Grant (TG)/ subsidy for learners and MOE Capitation Grant Reports, including internal and external audits, to ensure compliance.
4. Address learners' concerns and appeals on fee-related matters such as payment extension and instalment payment.
5. Coordinate the credit exemption exercise for Polytechnic/ITE graduates who matriculate into SIT, as well as enable learners to fulfill their study plans and graduation requirements through facilitating transfer of credits and module registration.
6. Manage student administrative processes such as leave of absence, change of programme, withdrawal, including advising clusters on follow-up actions.
7. Review and drive re-engineering of processes to enhance workflows and raise efficiency.
8. Coordinate with divisions and external requestors such as external Ministries and Statutory Boards to deliver quality reports related to learners' records and data in a timely manner.
9. Leverage on automation and reporting tools to ensure data accuracy and enhance efficiency.
10. Support university events and any other administrative matters/projects as assigned.

What you will need to succeed:

• A recognised Degree in any discipline.
• At least 5 years of relevant work experience preferably in an Institute of Higher Learning (IHL).
• Prior experience in stakeholder management and compliance will be an added advantage.
• Excellent communication skills with a strong command of written English.
• A proactive and collaborative team player.
• Growth mindset and attention to detail.
• Proficiency in data visualisation and analytics, Microsoft Office (Excel, Powerpoint, Word).