Senior Customer Service Officer

Date Posted:
2025-06-01

Country:
Singapore

Location:
8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible as the primary interface between our internal and external customers. You will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

Key Responsibilities- Receive inbound calls from the public, customers, and internal employees regarding field service operations, such as mantraps, lift, and/or escalator breakdowns- Document all calls’ information into a computerized system for call/data tracking and monitoring purposes- Able to respond and escalate to relevant parties from inbound calls to close each call successfully- Able to handle difficult callers by providing good customer service etiquette skills over the phone- Dispatch service calls to Service Technicians to attend and close service calls- Comply with Otis's Three absolutes - Ethics, Safety, and Quality

Requirement- Diploma in Business Management or related disciplines- Minimum 3 years of prior working experience in a similar capacity- Able to work rotating shifts and overtime based on the roster scheduled by the manager- Good phone etiquette and customer service skills- Team player and results-oriented- Monitor multiple monitoring systems
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext