IT Technical Support Engineer
2 weeks ago
**Job Description & Requirements**
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Requirement**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
-
Technical Support Engineer
5 days ago
Singapore This is an IT support group Full timeTechnical Support Engineer Job Description:We are seeking a highly skilled Technical Support Engineer to join our team. As a member of our technical support team, you will be responsible for providing technical assistance and support to our clients.Responsibilities:Providing technical assistance and support to clients via phone, email, and in-personResolving...
-
Technical Support Engineer
5 days ago
Singapore This is an IT support group Full timeThe Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore's Precision Engineering sector by addressing manpower challenges and fostering industry growth. By applying for our job opportunities, you're joining a strategic effort to enhance Singapore's Precision Engineering landscape. Job Responsibilities...
-
Technical Services Associate
5 days ago
Singapore The Chemical Engineer Full timeAbout the PositionThe Technical Services Associate will provide technical support to various sections of the organization, including OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Key Responsibilities:Provide technical support to OSP, Technology Transfers, changeover cleaning and solvent recovery sections.Design and conduct...
-
Technical Support Specialist
2 days ago
Singapore This is an IT support group Full timeJob OverviewThis is an IT support group providing technical assistance and maintenance services for air-conditioning, chiller, ACMV, and HVAC systems. Our team of skilled professionals offers prompt and effective resolution to technical problems, ensuring seamless operation of the department.The ideal candidate will possess a Diploma/Degree in Mechanical...
-
Technical Support Professional
5 days ago
Singapore This is an IT support group Full timeThis Technical Support Professional role involves maintaining and troubleshooting audio visual equipment and facilities. The ideal candidate will have a strong background in AV engineering and be able to support day-to-day operations related to banquet and events.Key Responsibilities:Maintaining and troubleshooting all audio visual equipment and...
-
Singapore This is an IT support group Full timeThe Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore's Precision Engineering sector.Job Responsibilities:Understand and review bid documents to support the Sales department in the RFQ process and preparation of technical BOM quotations.Ensure BOMs are prepared in line with quality procedures with clear...
-
Technical Support Specialist
5 days ago
Singapore This is an IT support group Full timeAs a Technical Support Specialist with our IT support group, you will be the face of our organization for technical assistance.This role requires a hands-on approach to diagnosing and resolving technical issues while maintaining strong relationships with our valued customers.Key Responsibilities:Support Provision:Provide timely support to customers,...
-
Technical Support Professional
5 days ago
Singapore This is an IT support group Full timeThis is an IT support group focused on delivering exceptional technical and non-technical support to our clients.Job OverviewWe are seeking a skilled Enterprise Support Engineer to join our team in Singapore.In this role, you will be responsible for providing high-quality support to our clients across various services and technologies.The ideal candidate...
-
Singapore This is an IT support group Full timeAbout the Role: As a technical support engineer for financial systems, you will be responsible for testing and maintaining the integrity of our core banking systems built using Avaloq Banking Suite. Your focus will be on topics around interfaces with Avaloq (online banking and online investment applications), Avaloq parameterization, and software...
-
Technical Support Engineer
5 days ago
Singapore This is an IT support group Full timeAbout This RoleThis role involves providing technical support for IT infrastructure and devices, including troubleshooting hardware and software issues, managing user accounts and access, and maintaining the company network.As part of this role, you will be responsible for administering and overseeing Azure infrastructure services such as Virtual Machines,...
-
Technical Support Specialist
5 days ago
Singapore This is an IT support group Full timeJob OverviewThis is an IT support group focused on delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to resolve technical issues efficiently and effectively while ensuring seamless communication with...
-
Technical Support Analyst
5 days ago
Singapore This is an IT support group Full timeThis IT support group is seeking a skilled Desktop Support Engineer to provide technical support and assistance to our customers. The ideal candidate will have excellent communication skills, with the ability to explain technical concepts in a clear and concise manner.Job Summary:Installation and configuration of OS and applicationsTroubleshooting and...
-
Technical Support Specialist
5 days ago
Singapore This is an IT support group Full timeAbout the JobJob OverviewThis role involves providing first line technical support for emergency cases and planned services by email or phone to our global marine customers and sales companies.Key ResponsibilitiesRemote trouble shooting, identification and analysis of the problemActs as a technical planner for trouble-shooting tasks in coordination with the...
-
Technical Support Specialist
5 days ago
Singapore This is an IT support group Full timeJob OverviewThis is an IT support group seeking a skilled Field Service Technician to join our team. The ideal candidate will be responsible for attending daily service fault calls, troubleshooting issues, managing machine movement, and performing preventive maintenance and installation/commissioning of equipment.Key ResponsibilitiesAttend to daily service...
-
Technical Support
5 days ago
Singapore This is an IT support group Full timeJob Responsibilities Front line support via telephone and emails Ensure all issues are attended to efficiently Manage customers requests and enquiries in a professional and timely manner Liaise with vendor on all hosting matters Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and...
-
Logistics and Technical Support Professional
5 days ago
Singapore This is an IT support group Full timeAbout Our BusinessWe pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems.As a Logistics and Technical Support Professional, you will be responsible...
-
Technical Helpdesk Engineer
5 days ago
Singapore This is an IT support group Full timeAbout the RoleThis is an exciting opportunity for a Technical Helpdesk Engineer to provide first-level support and troubleshoot system and network problems. You will work independently to carry out day-to-day IT support with good analytical problem-solving, time management, and decision-making skills.
-
Technical Field Support Specialist
5 days ago
Singapore This is an IT support group Full timeCompany OverviewWe are an energy technology company that provides innovative solutions to energy and industrial customers worldwide. With a century of experience conducting business in over 120 countries, our technologies and services are revolutionizing the industry – making energy safer, cleaner, and more efficient for people and the planet.Job...
-
Technical Service Engineer
5 days ago
Singapore This is an IT support group Full timeAbout the RoleThis position is part of our IT support group, focused on delivering exceptional service to our customers. As a Technical Service Specialist, you will play a crucial role in ensuring our customers receive top-notch support.Main ResponsibilitiesInspect new customer and laboratory sites for contract preparations and installations.Provide advanced...
-
Singapore This is an IT support group Full time**Software Engineer II Position OverviewThis is an IT support group, seeking a skilled software engineer to join our team as a system support specialist. In this role, you will be responsible for executing software solutions, writing secure code, and designing, developing, and troubleshooting software components.Responsibilities and Expectations:Executes...