Desktop Support Engineer

23 hours ago

Singapore Power It Services Full time

_Job Description : _
- Proven work experience as a Desktop SupportEngineer or Field services Technical Support Engineer
- Must possess the proven ability to install andconfigure new IT equipment, perform PC Refresh, deploy new hire installs ofequipment, PC moves, retirement and pickup of devices set for retirement. Wipedrives with proper tool before disposal.
- Addressing users tickets regarding hardware,software and networking - Techbar support at client location.
- Stock room and inventory management
- Direct unresolved issues to the next level ofsupport
- Help create technical documentation and manuals
- Hands-on experience with Windows 10, 11operating systems
- Provide technical assistance and support forincoming queries and issues related to desktop support, mobile devicemanagement and VIP support.
- Must accurately record, update and documentrequests using the SNOW ITSM tool - Professionalism when resolving service deliveryand client issues in a timely manner
- Determine the best solution based on the issueand details provided by customers - Identifying and escalating business andtechnical challenges as appropriate and in a timely manner
- Communicating with other engineers, clients, andmanagers in a professional manner as situations arise, and at regular intervalsensuring that all parties involved are kept up to date at all time.
- Attending and participating in regularlyscheduled team meetings, development training, and other meetings as needed.

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $5,000.00 per month

**Experience**:

- Desktop support: 2 years (preferred)

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