Desktop Support Engineer

3 weeks ago

Singapore COMPUTACENTER SERVICES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job description

  • Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus.
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Requirements

  • Proven work experience as a Technical Support Engineer/Desktop Support Engineer, FMS Engineer, Desktop Support,Technical Support
  • Minimum 2 years' experience Minimum Graduate, Diploma Holder
  • Hands-on experience with Windows OS environments
  • Hands-on experience with Dot matrix/LaserJet printers configuration, hardware troubleshooting
  • Good understanding of computer systems, Network connectivity, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Tightvnc, team viewer)
  • Excellent problem-solving and communication skills
  • Excellent communication Skill (This is must)

Key Skills

  • Desktop Support
  • Networking
  • Helpdesk
  • Technical Support
  • Desktop Engineering
  • Chat
  • Hardware Support
  • Printers
  • Hardware Troubleshooting
  • Remote Desktop
Tell employers what skills you have

Troubleshooting
Microsoft Office
Hardware
Laptops
Computer Hardware
Windows OS
Application Support
Windows
Mobile Devices
Communication Skills
Technical Support

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