
Customer Service Key Account, Executive
2 weeks ago
**_Working Location: Alps Avenue _**
**_-Company Transport: Ang Mo Kio, Bedok, Punggol, Sengkang, Tampines, Tanah Merah.
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**_Working Hours: 5.25 Days (Monday to Friday, 0830 - 1750 Alt Saturdays: 0830 - 1230
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**Responsibilities**:
- Implement new initiatives/projects as assigned by Management.
- Implement new customer’s processes.
- Ensure work processes stay relevant to current operating arena and customer expectations.
- To be resourceful in managing recovery.
- Ensure Import and Export daily operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for export / import operations.
- Review export / import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- Review skills deficient of each team members and arrange appropriate trainings accordingly.
- To develop good relationship with Customers.
- Escalation path for all Key Accounts Operation related matters.
**Requirements**:
- Minimum Diploma / Degree in Business, Logistics, Supply Chain, or a related field.
- Minimum of 2 years of working experience **key account/customer service in 3PL airfreight**:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
R22103985 | EA License 16C7883
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