
Key Account Executive, Customer Service
2 weeks ago
**Responsibilities**:
- Manage the complete order management and planning for the Key Account.
- Act as the primary customer interface for order management and responsible for processing customers' orders and order changes to achieve timely response and delivery to the customers.
- Timely processing of sample orders for quick customer qualification.
- Review and analyze customers' forecast and demand trends; develop supply/allocation plans and collaborate with Manufacturing Units to meet the customer's demand.
- Coordinate with the Manufacturing Units, 3rd Party service providers, Customers and Customs on logistics matters for smooth delivery to the customers.
- Coordinate customer's returns, rework and process the necessary documentation such as RMA and Credit/Debit notes.
- Follow up with the customers on inventory liability and disposition for the EOL program.
- Track and maximize monthly billings to meet the sales target through meeting the delivery commitments and driving the Manufacturing Units to meet the Customer's request dates.
- Collaborate with internal stakeholders to implement new customer initiatives and requirements.
- Identify actions and drive various internal functional groups to resolve the capacity issue and barriers to meeting customers' demands.
- Review work processes for continuous improvement.
- Build strong relationships and rapport with the customers.
- Handle other ad-hoc projects as assigned by the Customer Service Manager.
**Work Experience and Job Knowledge**:
- At least 5 years of working experience in the customer service administration job in the Electronics industry.
- Knowledge of demand planning and inventory management will be an added advantage.
**Personality Traits**:
- Good interpersonal and communication skills with all levels of Stakeholders.
- Meticulous and organized.
- Strong, persuasive negotiation skills.
- Strong analytical problem-solving and decision-making skills.
- Strong leadership traits and good initiative.
- Ability to work under stress and quick to adapt to changes.
- A Team Player.
**Job Types**: Full-time, Permanent
**Salary**: $3,500.00 - $5,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
**Education**:
- GCE 'A' Level or equivalent (preferred)
**Experience**:
- customer service administration: 5 years (preferred)
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