
Key Account Executive
4 days ago
The Key Account Executive will provide support in managing the key customers in our Contract logistics division. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management. The role will contribute to the goals of operational and service excellence.
- Ensure that the company fulfills its service and performance standards as per agreed service level agreements
- Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.
- Be the point of contact for the Key Account on operational matters.
- Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence
- Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts.To resolve disputes and service issues effectively and amicably.
**Requirements**:
- Possess effective communication and interpersonal skills.
- Able to make impactful presentations.
- Negotiation skills
- Driven individual
- Service oriented
- Possess experience in contract logistics and warehouse operations.
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