CRM Platform Lead
5 days ago
**Your role and Responsibilities**:
- Build custom demos using ServiceNow that represent how the Cloud Contact Center Platform can be deployed for a customer
- Leverage relevant customer feedback and be the voice of the customer to the rest of the internal teams
- Develop trust with client leadership to remove roadblocks and ensure customer success during project implementation
- Understand customer use cases, formulate best practices, and when needed elaborate on the documentation (functional and technical)
- Become an expert in ServiceNow Platform
- Maintain ServiceNow Platform and keep it operational and ready for showcases
- Lead the ServiceNow deployment portion of Cloud Contact Center Platform
- Providing technical inputs as part of the tender bid team
- Receive support escalation issues and drive them to resolution on a timely manner
**Your profile**:
- Degree in a Computer Science/Engineering or equivalent with relevant experience
- 3+ years in a customer/client facing technical role (Pre/Post Sales, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of network architectures, Cloud and CRM solutions
- 2+ years of ServiceNow Architecting, Development and Support experience
- Engaging personality, a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- Time management and prioritization methods are second nature to you
- Current and valid industry certifications for ServiceNow
- Experience leading and/or managing teams is an advantage
-
CRM Platform Lead
1 week ago
Singapore NEW TONE CONSULTING PTE. LTD. Full timeAs the CRM Platform Lead, your role will involve to train, learn and partner with ServiceNow and multiple teams to develop innovative solutions/showcases that encourage both new and current customers to transform their work processes and revolutionize their business. As this is a hands-on role, you will be responsible for Project Implementation, creating...
-
CRM Platform Manager
7 days ago
Singapore beBee Careers Full timeAbout the RoleThis is a critical position that requires a strong understanding of CRM systems, data analysis, and platform customization.The ideal candidate will have experience managing CRM and social CRM platforms, specifically JingSocial, Convertlab, Linkflow, or similar systems, and be fluent in Mandarin with proficiency in English.Key...
-
Lead Development Representative
1 week ago
Singapore Onboard CRM Full timeISO 9001:2015 / 27001:2005 **Singapore**: **English and Mandarin, Korean or Japanese**: **Lead Development Representative - APAC**: The Lead Development Representative’s purpose is to identify, develop, and qualify business for AVEVA’s Direct Sales personnel. This role is responsible for following up with Inbound leads resulting from Demand Generation...
-
Technical Lead
5 days ago
Singapore Tangspac Full timeYou will be working as technical lead to lead the implementation and integration of CRM solution for a banking client Roles: - Translating business requirements into well-architected solutions that best leverage CRM platform. - Leading technical design sessions & developing technical solution documentation aligned with the business strategy - Implement CRM...
-
CRM Lead
1 day ago
Singapore Crown DIgital Full time**The exciting work at Crown Digital includes and not limited to**: - Having utmost expertise in the CRM software, preferably Hubspot - The ability to help figure out how to better integrate the CRM with internal legacy platforms - The skill to resolve technical CRM issues, including responding to customization requests - Setting and implementing a CRM...
-
CRM Project Lead
7 days ago
Singapore beBee Careers Full timeJob Description:We are seeking a seasoned Project Manager with expertise in CRM platforms to lead complex projects from concept to completion.Develop strategic solutions to address client challenges by leveraging your knowledge of campaign management, automation, data migration, and customer journey personalization.Drive project planning, execution, and...
-
Prospecting Platform
2 weeks ago
Singapore Prudential Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Global CRM Lead
7 days ago
Singapore beBee Careers Full timeGlobal CRM LeadAbout the Role:We are seeking an experienced Global CRM Lead to join our team. As a pivotal force in shaping personalised communication strategies, you will improve user engagement, streamline care coordination, and optimize resource allocation across our global platform.Key Responsibilities:Lead the overall user retention and communication...
-
CRM Functional Lead
3 days ago
Central Singapore Avanade Full timeDo you know how to turn needs into solutions? So do we. **About you**: **About the job**: Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that...
-
CRM Lead
6 days ago
Singapore TRULYYY PTE. LTD. Full timeRoles & ResponsibilitiesAPAC CRM Marketing LeadWe're helping our client- a fast-growing consumer brand in F&B, for an experienced CRM Marketing Lead to drive its marketing efforts in the APAC region. You'll develop and manage the centralized CRM system, craft customer journey maps, and deliver user segmentation strategies tailored to diverse markets.Key...