Manager - Client Services

3 weeks ago

Singapore Infosys Full time
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Job Description
As part of our Client Services Group, you will play a key role in rapidly stabilizing and growing our accounts through continuous enhancement of services, proactive opportunity creation and closure and client let solution advisory and consulting. You will work closely with our local and global sales, solution and delivery teams to create innovative, high quality solutions to meet our clients’ business needs.
Wanted: Strong leaders Build Tomorrow’s Enterprise If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity.
The Senior Engagement Manager is responsible for interfacing with client stakeholders within an account / group of accounts for managing and growing our footprint in the account/s working closely together with internal and external stakeholders

What will you do?
The candidate would have the following key responsibilities within the assigned account/set of accounts:
  • Strategic account management and growth led by strong alignment with Program and Delivery management teams.
  • Drive continuous improvements and transformation in the target accounts to create customer value, continuity and growth
  • Manage senior management relationships and create a strong and positive account stakeholder connect across the board
  • Own the P&L and align growth to investment to ensure long term viability and immediate term goals are met
  • Account growth – responsible for building a portfolio of services within target accounts and influencing the client to win additional business
  • Work closely with enterprise team; provide guidance, consultation and direction in support of strategies to implement client’s strategy under assigned technology competency
  • Work closely with Solutions teams to build customized solutions pitches and driving the revenues and delivery of these solutions in target accounts under the portfolio
  • Account Planning and Governance – share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the sales team
  • Leverage alliances with relevant product vendors for growth

Qualifications
  • Must have managed at least 20m USD annual revenue portfolio of clients in the region with demonstrated growth in the accounts managed as well as strong client referrals.
  • Ability to manage and run Consulting, Implementation, Support/AMS and other conversations and opportunities seamlessly
  • Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and software, 5G, SDN and IoT
  • Significant Account Management experience required: at least 6 years of which 3 should be in the same account
  • Track record of interacting and building relationship with CXO level client contacts
  • Global Delivery Model experience is a must
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication and presentation skills
  • Min. Bachelor’s degree required and 18+ years of experience with listed responsibilities and skill sets.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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