Client Service Manager

2 days ago

Singapore Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

What we do

We pride ourselves as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

Role

You will be responsible for managing multiple clients and ensuring that all aspects of the service are maintained as per the Client documentation in relation to Transfer Agency.

The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.

Responsibilities
  • Maintain Client Service levels and act as the escalation point to manage issues, queries received from Clients and their distributors and investors and bring them to resolution on a timely manner
  • Oversee timely completion and publication of monthly reporting including key performance indicators and review of monthly reporting packs with Clients
  • Provide expertise for the development of new TA Products and develop documentation for the take on of these new products and services
  • Participate / lead Client due diligence visits and coordinate the réponses to due diligence questionnaire
  • Liaise with Clients to maintain Service Level documents and responsible for all client facing documentation and presentations
  • Work with internal departments to ensure operational documentation such as operating procedures, checklists, etc are maintained to meet deliverable targets and deadlines
  • Manage errors resolution, review all incident reports and maintain client incidents log in line with internal policy
  • Manage new initiatives and changes in requirements arising from Clients, Regulators, Industry practices, internal policy changes to meet the target timelines
  • Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate
  • Involve in testing activities as and when required
Skills/ Qualifications
  • Strong problem solving, interpersonal and leadership skills
  • Prior experience in a client-focused role gained in the financial services or banking industry is an advantage
  • Operational experience in a Transfer Agency role is desirable
  • Good knowledge in local fund industry practices and regulatory requirements relating to Transfer Agency services is desirable
  • Track record of building and maintaining strong client relationships
  • Effective verbal reasoning and numeric skills
  • Ability to work independently and effective time management in meeting challenging deadlines
  • Good planning and organisation skills
Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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