Client Service Manager
19 hours ago
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
What we do
We pride ourselves as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
Role
You will be responsible for managing multiple clients and ensuring that all aspects of the service are maintained as per the Client documentation in relation to Transfer Agency.
The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.
Responsibilities
Maintain Client Service levels and act as the escalation point to manage issues, queries received from Clients and their distributors and investors and bring them to resolution on a timely manner
Oversee timely completion and publication of monthly reporting including key performance indicators and review of monthly reporting packs with Clients
Provide expertise for the development of new TA Products and develop documentation for the take on of these new products and services
Participate / lead Client due diligence visits and coordinate the réponses to due diligence questionnaire
Liaise with Clients to maintain Service Level documents and responsible for all client facing documentation and presentations
Work with internal departments to ensure operational documentation such as operating procedures, checklists, etc are maintained to meet deliverable targets and deadlines
Manage errors resolution, review all incident reports and maintain client incidents log in line with internal policy
Manage new initiatives and changes in requirements arising from Clients, Regulators, Industry practices, internal policy changes to meet the target timelines
Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate
Involve in testing activities as and when required
Skills/ Qualifications
Strong problem solving, interpersonal and leadership skills
Prior experience in a client-focused role gained in the financial services or banking industry is an advantage
Operational experience in a Transfer Agency role is desirable
Good knowledge in local fund industry practices and regulatory requirements relating to Transfer Agency services is desirable
Track record of building and maintaining strong client relationships
Effective verbal reasoning and numeric skills
Ability to work independently and effective time management in meeting challenging deadlines
Good planning and organisation skills
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
#J-18808-Ljbffr
-
Client advisor
2 weeks ago
Singapore Northeast Private Client Group Full timeJob Summary Are you a passionate people person who enjoys assisting others in making purchase decisions? Are you a professional with experience in the sales field, especially in the luxury industry, particularly in fashion? Do you like keeping tabs on the latest luxury fashion trends? We’d like to hear from you!Luxehouze, a marketplace for 100% authentic...
-
Client Service Manager
4 weeks ago
Singapore Tiger Brokers (Singapore) Pte Ltd Full timeAbout UsTiger Brokers is a leading global online broker that utilizes cutting-edge technology to enable clients to trade a wide range of securities across multiple global markets and currencies. As a listed company on the NASDAQ under the ticker TIGR, we have offices in Singapore, New York, Beijing, Auckland, and Sydney, with over 800 employees. Our goal is...
-
Client services manager
1 month ago
Singapore Nomura Holdings, Inc. Full timeSkill Category: International Wealth Management Job Title: Client Services Manager Corporate Title: Associate Division: International Wealth Management Location: Singapore Nomura Overview Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs...
-
Client Service Manager
2 weeks ago
Singapore KINGSMEN EXHIBITS PTE LTD Full timeJob OverviewAs a Client Service Manager at KINGSMEN EXHIBITS PTE LTD, you will play a crucial role in ensuring the smooth execution of events and projects. Your primary responsibility will be to manage client expectations and provide exceptional service throughout the project lifecycle.About the RoleWe are seeking an experienced professional with a strong...
-
Client Service Manager
5 days ago
Singapore Northern Trust Full timeAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
14 hours ago
Singapore Tiger Brokers Singapore Full timeWho we areTiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney and...
-
Client Servicing Manager
19 hours ago
Singapore VALIDUS CAPITAL PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyFounded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand...
-
Client Service Manager
2 weeks ago
Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full timeRoles & ResponsibilitiesResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service...
-
Client Service Manager
7 days ago
Singapore DKSH SINGAPORE PTE. LTD. Full timeJob OverviewThis is a challenging role that requires strong communication and problem-solving skills to manage client relationships and drive business growth. Located in Singapore, this position offers an excellent opportunity to work with a leading company and develop your career in the supply chain industry.As a Client Service Manager at DKSH SINGAPORE...
-
Client Service Manager
2 weeks ago
Singapore TRIBAL WORLDWIDE PTE. LTD. Full timeRoles & ResponsibilitiesReporting to the Account Director, the Account Manager is expected to: Be the primary liaison between the Agency and the Client for all ongoing projects, ensuring the briefs are met with quality and timeliness Manage operations and implementation of through-the-line campaigns Maintain timeline and ensure delivery for key milestones...
-
Policy Servicing Consultant
2 months ago
Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities: Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse exisiting in-force policies. Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of...
-
Client Service Manager
3 months ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service...
-
Manager - client services
19 hours ago
Singapore Infosys Limited Full timeInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise...
-
Client Service Manager
5 days ago
Singapore THINK TEACH ACADEMY PTE. LTD. Full timeAbout the Role:We are seeking an experienced Client Service Executive to join our team at THINK TEACH ACADEMY PTE. LTD. This role will involve providing exceptional service and building meaningful relationships with clients, while ensuring smooth delivery of services and maintaining high levels of client satisfaction.
-
Client service
6 days ago
Singapore Nomura Holdings, Inc. Full timeJOB DESCRIPTION Job Title: Client Services Manager Corporate Title: Associate Department: International Wealth Management Location: Singapore Department overview: Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts...
-
Institutional Client Servicing Manager
4 weeks ago
Singapore WilsonHCG Singapore Full timeJob Overview:WilsonHCG Singapore is seeking an experienced Institutional Client Servicing Manager to join the team in Singapore. This role will deliver high-quality client service to institutional clients within the Southeast Asia region, focusing on driving client excellence.Key Responsibilities:- Provide ongoing client service, including responding to...
-
Transportation and Client Support Specialist
5 days ago
Singapore Cheng Hong Welfare Service Society Full timeJob OverviewWe are seeking a skilled Transportation and Client Support Specialist to join our team at Cheng Hong Welfare Service Society. The successful candidate will be responsible for planning, escorting, and providing support to clients during their transport from one location to another.The ideal candidate will have excellent communication skills, with...
-
TA, Client Service Manager
6 days ago
Singapore Be-IT Ltd Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
TA, Client Service Manager
19 hours ago
Singapore Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
TA, Client Service Manager
1 month ago
Singapore Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
