Client Servicing Manager

22 hours ago

Singapore VALIDUS CAPITAL PTE. LTD. Full time
Roles & Responsibilities

About the Company

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam.

We’re on a mission to drive financial inclusion and prosperity for small businesses by leveraging data, AI and strategic partnerships to drive growth financing to under-served SMEs. To date, we have disbursed over USD 3.7 billion in loans to small businesses across the region. Validus is backed by top-tier VCs and strategic investors including leading banks from Japan and Korea.

In recognition of our innovation and contribution towards SME lending transformation, Validus has won several notable accolades, including 1st place (Singapore Financial Institution), 1st runner-up (Singapore FinTech), SFF Global Fintech Leader, Top 10 FinTech Leaders Awards, LinkedIn Top 15 Startups in Singapore, and more.


Key Responsibilities

  • Manage existing client relationships to achieve monthly loan disbursement targets.
  • Utilize the Validus client engagement technology tools to ensure completion and tracking of calls to existing clients within the first seven business days of every month.
  • Grow overall portfolio size by up-selling and cross-selling across Validus products & services.
  • Identify existing client opportunities to promote loan disbursements, conduct meetings, prepare proposals, negotiate, and manage existing clients account and loan level contracts.
  • Build and grow positive and long-lasting relationships within existing clients organisations at the decision maker and administrator levels to minimize any potential delays in document submission and approval.
  • Proactively track activity and engagement level of existing clients, identify issues that may impact future business from the client and work closely with relevant departments to resolve these issues in a timely manner.

Requirements

  • Degree in Accountancy / Finance / Business Administration is preferred
  • 2 - 4 years of experience in SME lending / Business Banking is preferred
  • Previous experience in a client servicing role is preferred
  • Naturally strong customer focused with the ability to think out of the box for a solution-orientated approach to solve the client’s needs
  • Proven track record of exceeding sales targets
  • Driven and pro-active team player with a positive attitude
  • Comfortable working in a fast-paced and dynamic start-up environment

Tell employers what skills you have

Account Management
Microsoft PowerPoint
Upselling
Relationship Management
Loans
Administration
VCS
Pressure
Banking
Team Player
Customer Service
Strategic Partnerships
LinkedIn
Financial Services
Service Delivery

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