Client Service Manager
2 months ago
Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.
Job Description:
- Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
- Accountable for contractual and internal KPIs and manage performance of assigned teams
- Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
- Develop and implement annual marketing plans and sales strategies
- Secure new business and grow existing accounts
- Gaining a clear understanding of customers' businesses and requirements
- Making accurate, rapid cost calculations and providing customers with quotations and proposals
- To work closely with Operations members for projects and tenders
- Identify area for service improvements and makes recommendation to the management team
- Other ad hoc duties as assigned
Requirements:
- At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
- COPC (Customer Operations Performance Centre) certification or equivalent is preferred
- Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
- Proficient in Microsoft tools and preparing of management reports
If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.
Interested candidates may email us at recruit@haileck.com
**We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
CRM
Coaching
Mentoring
Leadership
Customer Experience
Airline Reservations
Ability To Work Independently
Interpersonal Skills
Customer Care
MS Office
Pressure
Statistics
Customer Service
Call Center
-
Client Service Manager
5 days ago
Singapore Tiger Brokers (Singapore) Pte Ltd Full timeAbout UsTiger Brokers is a leading global online broker that utilizes cutting-edge technology to enable clients to trade a wide range of securities across multiple global markets and currencies. As a listed company on the NASDAQ under the ticker TIGR, we have offices in Singapore, New York, Beijing, Auckland, and Sydney, with over 800 employees. Our goal is...
-
Client services manager
2 weeks ago
Singapore Nomura Holdings, Inc. Full timeSkill Category: International Wealth Management Job Title: Client Services Manager Corporate Title: Associate Division: International Wealth Management Location: Singapore Nomura Overview Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs...
-
Client servicing manager
2 weeks ago
Singapore OCBC Bank Full timeJob Description - Client Servicing Manager (24000145) Responsibilities Daily fixing of loan rates with clients within the assigned portfolio. Monitoring of daily excesses and handling of transaction exceptions (e.g. GIRO, cheques) under the assigned portfolio of clients. Attending to clients’ inquiries and requests for all loan drawdown, rollovers,...
-
Client Service Manager
3 weeks ago
Singapore INNOQUEST DIAGNOSTICS PTE. LTD. Full timeKey Responsibilities:As a Client Service Manager at INNOQUEST DIAGNOSTICS PTE. LTD., you will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction.You will manage Doctor/Nurse relations by following up on inquiries and resolving any problems that may arise.In addition, you will be responsible for...
-
Policy Servicing Consultant
4 weeks ago
Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities: Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse exisiting in-force policies. Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of...
-
Client Service Delivery Manager
4 weeks ago
Singapore THE NORTHERN TRUST COMPANY Full timeRoles & ResponsibilitiesRole/ DepartmentThe CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work...
-
Client Service Delivery Manager
1 month ago
Singapore Northern Trust Full timeAbout Northern Trust:Northern Trust is a leading global financial institution with a rich history dating back to 1889. We pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us a reputation as a trusted...
-
Institutional Client Servicing Manager
5 days ago
Singapore WilsonHCG Singapore Full timeJob Overview:WilsonHCG Singapore is seeking an experienced Institutional Client Servicing Manager to join the team in Singapore. This role will deliver high-quality client service to institutional clients within the Southeast Asia region, focusing on driving client excellence.Key Responsibilities:- Provide ongoing client service, including responding to...
-
Client Service Manager
4 weeks ago
Singapore HSBC Full timeJob SummaryHSBC is seeking a highly skilled Client Service Manager to join our team in Singapore. As a key member of our Securities Services division, you will be responsible for ensuring the accurate and timely setup of fund and agent data, as well as the computation of sales charges and trailer fees.Key ResponsibilitiesReview and ensure the accuracy of...
-
Client Service Delivery Manager
3 months ago
Singapore Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Assistant Client Service Manager
1 month ago
Singapore Tiger Brokers (Singapore) Pte Ltd Full timeAbout UsTiger Brokers is a leading global online broker that leverages cutting-edge technology to enable clients to trade a wide range of securities across multiple global markets and currencies. As a listed company on the NASDAQ under the ticker TIGR, we have offices in Singapore, New York, Beijing, Auckland, and Sydney, with over 800 employees. Our goal is...
-
TA, Client Service Manager
3 weeks ago
Singapore Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Senior Client Service Manager
5 days ago
Singapore Williams Lea Private Limited Full timeJob OverviewWe are seeking a highly skilled and experienced Senior Client Service Manager to join our team at Williams Lea Private Limited.About the RoleThe successful candidate will be responsible for managing and overseeing site operations, ensuring all SLAs, contractual requirements, and client expectations are met.Key ResponsibilitiesManage local vendor...
-
Senior manager, client services
6 hours ago
Singapore Just Global, Inc. Full timeJust Global: At Just Global we live and breathe B2 B and believe in igniting B2 B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and...
-
Senior manager, client services
1 week ago
Singapore Just Global Full timeJust Global: At Just Global we live and breathe B2 B and believe in igniting B2 B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and...
-
Senior manager, client services
1 week ago
Singapore Just Global Full timeJust Global: At Just Global, we live and breathe B2 B and believe in igniting B2 B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, spark creativity, and leverage technology to inspire brand loyalty and drive...
-
Client Services Manager
5 days ago
Singapore Kingsmen Full timeAbout UsKingsmen is a renowned company with a strong presence in the industry.Job Title: Executive, Client ServicesSalary Package:We offer an attractive salary package commensurate with your working experience and qualification.About the RoleThis account servicing role will be based in our Singapore office (HQ) and is a permanent position.You will report to...
-
Client services executive
1 week ago
Singapore AR CAPITAL PTE. LTD. Full timeAre you a highly motivated and detail-oriented individual with a passion for client service? AR Capital is seeking a capable Client Services Executive to support our Head of Business Development. You will play a pivotal role in managing client relationships, ensuring all client documentation including Know Your Client documentation are in order and meet...
-
Director, client servicing
2 weeks ago
Singapore Mufg Investorservices Full timeExperience something Brilliantly Different with a career at MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing. We’re in 14 global locations and...
-
Client Services Executive
1 week ago
Singapore AR CAPITAL PTE. LTD. Full timeRoles & ResponsibilitiesAre you a highly motivated and detail-oriented individual with a passion for client service? AR Capital is seeking a capable Client Services Executive to support our Head of Business Development. You will play a pivotal role in managing client relationships, ensuring all client documentation including Know Your Client documentation...