Client Service Manager
1 week ago
As a Client Service Manager at KINGSMEN EXHIBITS PTE LTD, you will play a crucial role in ensuring the smooth execution of events and projects. Your primary responsibility will be to manage client expectations and provide exceptional service throughout the project lifecycle.
About the Role
We are seeking an experienced professional with a strong background in account servicing to join our team. The ideal candidate will have a degree or diploma in Hospitality/Tourism Management or equivalent and 1-3 years of experience in a similar role. Strong communication and interpersonal skills are essential for this position.
Key Responsibilities
- Assist the project team in implementing events/projects on-site
- Communicate with clients from event preparation to planning and execution
- Manage clients' expectations regarding project, event, or exhibition
- Service existing clients by understanding their requirements and providing cost control
- Attend events to gain a good understanding of current trends
- Request payment and invoices from clients and suppliers, respectively
- Brief designers on specifications and requirements provided by clients
- Brief suppliers on all event requirements
- Negotiate with suppliers on costs
- Arrange storage of any items with clients
- Ensure smooth on-site operations by checking supplier deliveries and builds to meet requirements and specifications
- Develop cost reports for approval
- Manage overall project costs to ensure healthy gross profit
- Develop and submit project reports after event completion
- Liaise with venue owners regarding any damages to the venue
What We Offer
- An attractive salary of $5,000 - $6,500 per month, depending on experience
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Requirements
- Degree/Diploma in Hospitality/Tourism Management or equivalent
- 1-3 years of experience in account servicing
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Word/Excel/Project
Skill Set
- Account Management
- Event Management
- Communication Skills
- Administration
- Customer Service
- Interpersonal Skills
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