Client Service Manager

4 weeks ago

Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time
Roles & Responsibilities

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Working Location: Kallang, Central Region

Job Description:

  • Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
  • Accountable for contractual and internal KPIs and manage performance of assigned teams
  • Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
  • Develop and implement annual marketing plans and sales strategies
  • Secure new business and grow existing accounts
  • Gaining a clear understanding of customers' businesses and requirements
  • Making accurate, rapid cost calculations and providing customers with quotations and proposals
  • To work closely with Operations members for projects and tenders
  • Identify area for service improvements and makes recommendation to the management team
  • Other ad hoc duties as assigned

Requirements:

  • At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
  • COPC (Customer Operations Performance Centre) certification or equivalent is preferred
  • Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
  • Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.

Interested candidates may email us at recruit@haileck.com

**We regret that only shortlisted candidates will be notified.


Tell employers what skills you have

Wealth Management
Account Management
Microsoft PowerPoint
Upselling
Microsoft Excel
Service Management
Relationship Management
Customer Care
Project Management
Pressure
Banking
Customer Service
KYC
Business Development
Financial Services
Service Delivery

  • Client advisor

    1 month ago

    Singapore Northeast Private Client Group Full time

    Job Summary Are you a passionate people person who enjoys assisting others in making purchase decisions? Are you a professional with experience in the sales field, especially in the luxury industry, particularly in fashion? Do you like keeping tabs on the latest luxury fashion trends? We’d like to hear from you!Luxehouze, a marketplace for 100% authentic...

  • Northeast Private Client Group | Client Advisor

    4 weeks ago

    Singapore Northeast Private Client Group Full time

    Job Summary Are you a passionate people person who enjoys assisting others in making purchase decisions? Are you a professional with experience in the sales field, especially in the luxury industry, particularly in fashion? Do you like keeping tabs on the latest luxury fashion trends? We’d like to hear from you!Luxehouze, a marketplace for 100% authentic...

  • Soychi Global's Client | Import Export Coordinator

    1 week ago

    Singapore Soychi Global's Client Full time

    Our client, a Singapore-based company specializing in innovative machine vision and fiber optics technologies, is seeking an Import Export Coordinator to join their dynamic team. This position is open exclusively to Singapore citizens or PR holders. Job Overview and Responsibilities: Receive goods by FedEx/DHL/Forwarder/etc., check and record with photos....

  • Northeast Private Client Group | Senior/Staff Engineer

    1 week ago

    Singapore Northeast Private Client Group Full time

    OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa Who We Are At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape...

  • Client services manager

    2 months ago

    Singapore Nomura Holdings, Inc. Full time

    Skill Category: International Wealth Management Job Title: Client Services Manager Corporate Title: Associate Division: International Wealth Management Location: Singapore Nomura Overview Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs...

  • Client Service Manager

    4 weeks ago

    Singapore This is an IT support group Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Service Manager

    1 month ago

    Singapore Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Service Manager

    1 week ago

    Singapore This is an IT support group Full time

    Who we are Tiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney...

  • Client Service Manager

    3 days ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJob SummaryAs a Client Service Manager, You would be responsible for delivering excellent client experience to our Premier cash Corporate clients with various opportunities to participate in projects to elevate client experience or improve processes.About our Client Servicing TeamIf you’re motivated by providing outstanding service...

  • Client Service Manager

    3 days ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesJob SummaryAs a Client Service Manager, You would be responsible for delivering excellent client experience to our Premier cash Corporate clients with various opportunities to participate in projects to elevate client experience or improve processes.About our Client Servicing TeamIf you’re motivated by providing outstanding service...

  • Client Service Manager

    4 weeks ago

    Singapore Tiger Brokers Singapore Full time

    Who we areTiger Brokers is a leading global online broker that uses its next generation cutting edge proprietary technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Additionally, we are listed on the NASDAQ under the ticker TIGR. With offices in Singapore, New York, Beijing, Auckland, and Sydney and...

  • Client Servicing Manager

    4 weeks ago

    Singapore VALIDUS CAPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyFounded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand...

  • Client Servicing Manager

    4 weeks ago

    Singapore VALIDUS CAPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyFounded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand...

  • Client Servicing Manager

    3 days ago

    Singapore VALIDUS CAPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyFounded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand...

  • Client Servicing Manager

    3 days ago

    Singapore VALIDUS CAPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the CompanyFounded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand...

  • Client Services Manager

    3 days ago

    Singapore NAUTICA MARITIME PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionPosition: Client Services ManagerSalary: $3,300Office Location: 105 Cecil Street, #11-00 The Octagon, Singapore 069534About Nautica Maritime Pte. Ltd.:Nautica Maritime is a premier port agency based in Singapore, specializing in comprehensive maritime services. With years of experience, our team ensures seamless...

  • Client Services Manager

    3 days ago

    Singapore NAUTICA MARITIME PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionPosition: Client Services ManagerSalary: $3,300Office Location: 105 Cecil Street, #11-00 The Octagon, Singapore 069534About Nautica Maritime Pte. Ltd.:Nautica Maritime is a premier port agency based in Singapore, specializing in comprehensive maritime services. With years of experience, our team ensures seamless...

  • Client Service Manager

    4 days ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    JobSummaryAs a Client ServiceManager, You would be responsible for delivering excellent clientexperience to our Premier cash Corporate clients with variousopportunities to participate in projects to elevate clientexperience or improveprocesses.About our ClientServicing TeamIf you'remotivated by providing outstanding service to clients, then ourClient...

  • Client Service Manager

    4 days ago

    Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full time

    JobSummaryAs a Client ServiceManager, You would be responsible for delivering excellent clientexperience to our Premier cash Corporate clients with variousopportunities to participate in projects to elevate clientexperience or improveprocesses.About our ClientServicing TeamIf you'remotivated by providing outstanding service to clients, then ourClient...

  • Policy Servicing Consultant

    4 weeks ago

    Singapore PRIVATE CLIENT SERVICES BY MERCER PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities: Responsible for conducting annual reviews and policy servicing of existing policies with HNW clients by collaborating with the private bankers to review and analyse exisiting in-force policies. Drive revenue flows by developing strategies to create cross-sell and up-sell opportunities with current book of...