Senior/Manager, Commercial Analytics
2 weeks ago
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks connecting visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.
The Senior Manager of Indoor Attractions Analytics is responsible for overseeing the analytics and insights related to indoor attractions. The role is also responsible for driving data-driven decision-making, optimizing profitability, and improving the guest experience within indoor attractions. They lead analytics initiatives, manage budgets, conduct financial analysis, and provide insights to stakeholders.
Main Duties & Responsibilities
Operations Planning and Financial Monitoring
Report and analyze key performance metrics of the business, including attendance and financial KPIs
Utilize data visualization tools to present data in a clear and concise manner for easy interpretation.
Track and analyze attractions performance metrics to identify trends, patterns, and areas for improvement.
Develop and manage budgets for IA operations, including expenses related to staffing, maintenance, supplies, and equipment.
Conduct regular financial analysis to assess the financial health of IA operations, identify revenue opportunities, and cost savings.
Manage the budgeting process encompassing Attendance, Revenue, OPEX, CAPEX, and headcount
Evaluate Programming spending, profitability, guest satisfaction, and provide recommendations for future projects
Process, compile, and conduct research analysis on both qualitative and quantitative data
Guest Feedback and Consumer Insights
Work closely with the Group Insights team to implement surveys and consumer insights related to IA experiences
Provide actionable insights to drive improvements in IA offerings and operations
Projects and Operational Support
Drive and coordinate projects for IA improvements, working with internal and external stakeholders to identify and implement enhancements
Manage project budgets, timelines, and processes to ensure successful execution
Job Requirements
Degree in Business Administration, Finance, Economics, Statistics, or a related field
Minimum 5-7 years of experience in business planning and analytics, preferably in the entertainment, tourism, or hospitality industry
Proven experience in the management of budget, forecast, and analyzing operational and financial data to drive insights and improvements
Proficient in data analysis and visualization tools such as Excel, Tableau, Power BI, or similar software
Knowledge of statistical analysis techniques and methodologies
Familiarity with market research techniques and competitive analysis to identify commercial opportunities
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