Senior Commercial Analytics Manager

Circles.Life is not just a digital telco provider. Since our launch, we have revolutionized the telco industry by seamlessly integrating both telco and digital lifestyle services on our proprietary "Circles-X" platform. Over time, we have captured more than 5% market share in Singapore, and launched in Australia and Taiwan, while attaining record breaking CSAT and NPS (+50). What's more, we were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

As we continue to shake up the industry with our innovative platform and digital services, we're looking for a Senior Commercial Analytics Manager to lead and drive growth for our business in Australia.

**Mission**

Circles.Life is Asia's first and most successful digital telco. We're on a mission to re-imagine the mobile experience for the digital consumer and disrupt a multi-trillion dollar industry.

We first launched our services in 2016 and have been rapidly gaining market share while delivering best in class customer experiences, a hallmark of our philosophy. We're leading the market in innovation, customer satisfaction and growth.

Working closely with peers in Global Product and Marketing, you will be able to think strategically in order to conceptualize and commercialize new business products and / or ventures, laying the essential foundations for them to develop into unicorns of the future.

This is a senior manager level role based in Singapore supporting the Australian market.

**As our Senior Commercial Analytics Manager, your key objectives will be to drive**
- **Strategy,** develop long term growth strategy and GTM plans for global markets with Product and Marketing teams, including financial projections
- **Results,** support Country Heads with insights to deliver P&L and performance targets, identifying potential opportunities or trade-offs, including negotiation of commercial agreements with our MNO partner
- **Development,** work closely with Product and Engineering to deliver digital experiences that our customers love, leading to industry leading NPS
- **Collaboration,** work with Department Heads to implement creative, unconventional and cost-efficient channels to build and grow our subscriber base
- **Brand,** partner with Global Marketing to build aligned brand campaigns that lead to Non-paid traffic growth
- **Tracking,** adopt efficient tools, systems, and processes to drive sustainable growth, including extracting and visualizing relevant metrics and KPIs on various growth initiatives to manage Gross Adds (acquisition), Revenue, Churn, CAC, LTV & Yield

**We are looking for individuals who are**
- **Experienced, **having 4 to 6 years of work experience, including team leadership / Strategy & Planning experience, ideally within a fast-paced and high growth environment with operations background covering the lifecycle of a consumer
- **Leaders,** building high performing teams and inspiring members to do their best work, with zero tolerance for political agendas or victim mindsets
- **Entrepreneurs,** with proven track records of developing innovative data-led products and services "end-to-end" from idea conceptualization to launch
- **Owners,** having growth mindsets, and able to influence and leverage internal resources across various teams to achieve business goals
- **Communicators,** articulating strategy and executional performance, implications for business growth, and what actions are needed
- **Strategic,** knowing where they want to take the business, and how they will get there using "first principles" thinking to break down problems
- **Analytical, **extracting (SQL), structuring and processing quantitative / qualitative data to draw insightful conclusions for how such problems can be solved

**Benefits**

One of Circles.Life's key missions is to build the best place to work and grow. In order to do that, we offer:
Exponential career growth & ownership - Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.

Impact from Day 1 - Translate ideas to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.

Talent Development - We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.

Attractive Total Rewards (Salary + Equity) - We offer highly competitive salary and bonus inline with top tier technology companies, and equity for ALL employees (up to 6 months of annual salary worth for top performers). That means, unlimited upside based on company's performance.
- Circles.Life is committed to a diverse and in