Dedicated Desktop Support Expert

2 weeks ago

Singapore beBeeSpecialist Full time
Desktop Support Specialist
Are you passionate about providing excellent customer service and technical support? Do you want to work in a fast-paced environment where no two days are the same?
As a Desktop Support Specialist, you will be the first point of contact for customers seeking assistance with their desktop computers. You will provide prompt and professional support, addressing a range of IT topics and issues.
Responsibilities:
  • Provide timely and effective support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues related to desktop computers and software
  • Perform imaging and re-imaging of desktop computers
  • Conduct asset inventories and ensure compliance with standards
  • Escalate complex issues to 3rd party vendors or resolver groups when necessary
  • Maintain accurate records of incidents and updates
A little about you:
  • Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Clear Spoken and Written English
  • ITE/Diploma graduate with 1 year experience in desktop support
  • Possess at least one (1) of the following certifications: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, or Microsoft Certified: Managing Modern Desktops
Additional Requirements:
  • Previous IT helpdesk and/or call centre support experience, including remote support via telephone or using remote tools
  • Demonstrate knowledge in the support of workstations and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
Why Join Us?
We are a dynamic organization committed to delivering top-notch services to our clients. We believe in investing in our people and providing opportunities for growth and development. Our collaborative work environment brings together talented individuals from diverse backgrounds, fostering innovation and creativity. We're looking for dedicated professionals like you to join our team and help us achieve our goals.

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