Lead Aftersales Customer Experience Specialist

6 hours ago

Singapore beBeeCustomerService Full time
Job Summary:
A Customer Experience Manager oversees customer service operations, provides guidance and support, and analyzes feedback to improve service delivery. Responsibilities include handling and resolving customer complaints proactively, collaborating with the Service Manager to identify root causes of issues, and developing customer service policies.
Key Responsibilities:
  • Oversee aftersales customer service operations
  • Conduct Customer Experience Surveys and analyze feedback
  • Handle and resolve customer complaints effectively
  • Collaborate with the Service Manager to identify root causes of issues
  • Develop and enforce customer service standards
Requirements:
  • Prior experience in automotive is beneficial
  • Strong knowledge of customer service principles and quality assurance methodologies
  • Excellent problem-solving, analytical, and communication skills

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