Aftersales Customer Service Liaison
6 days ago
Aftersales Support Specialist Role
This is a challenging opportunity to provide exceptional customer service and support to our aftersales customers. As an Aftersales Support Specialist, you will be responsible for managing service bookings efficiently, responding to customer inquiries promptly and professionally, and providing administrative assistance to the team.
- Manage service bookings for aftersales customers by coordinating with relevant teams and ensuring timely resolution of issues.
- Respond to customer phone calls and emails in a prompt and professional manner, addressing their concerns and resolving queries.
- Provide administrative support to the team, including tasks such as data entry, filing, and reporting.
- Assist with other tasks assigned by your superior as required.
Required Skills and Qualifications
- Education: Minimum GCE O Level qualifications or equivalent.
- Experience: 1-2 years of relevant working experience in a similar role.
- Skills: Proficient in MS Office applications, excellent communication and interpersonal skills, and ability to work effectively in a team environment.
- Availability: Able to work 4 weekdays and 1 weekend.
Benefits
As a valued member of our team, you will have the opportunity to gain valuable skills and experience while contributing to the success of our organization. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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