Leading Aftersales Customer Service Operations

7 days ago


Singapore beBeecustomer Full time $6,000
Customer Service Operations Manager

We are seeking an experienced Customer Service Operations Manager to oversee daily aftersales customer service operations. The successful candidate will ensure compliance, service excellence, and staff performance management.

Key Responsibilities:
  • Manage and oversee daily aftersales customer service operations
  • Support initiatives that drive customer satisfaction
  • Resolve customer complaints efficiently
  • Analyse customer service data for business growth
  • Engage directly with customers to meet their needs
Requirements:
  • Minimum 2 years of experience in a supervisory role
  • Prior experience in the automotive industry is preferred but not essential
Essential Skills:
  • Aftersales customer service
  • Service operations management
  • Administration and compliance
  • Customer satisfaction and service excellence
  • Performance management and analysis


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